Newcastle

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
NE1 5DL

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Station details

	Station Operator: GR
	Station Code: NCL

	Staffing Level: Full Time
	CCTV: Yes

False	Oyster Topup
True	Prepurchase Collection
False	Smartcard Topup
True	Ticket Machine
	Ticket Office Note: Adjacent to Platform 12

False>	Lost Property Contact Available
	Phone number: 0845 059 3587 Website: Go to website
True	Ticket Gate

	Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Left Luggage Contact Available

Customer Help Points

Customer Help Points Note:

Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

True>	Atm Machine
True	Baby Change
False	Bureau De Change
True	Post Box
	Post Box Note: Outside the station
True	Seated Area
True	First Class Lounge
	First Class Lounge Note: Located South end of Platform 3 Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges Tickets Accepted Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train Any First Class Open ticket valid for travel on the London North Eastern Railway route London North Eastern Railway First Advance (routed LNER /LNER & connections) London North Eastern Railway First Class Reader Offer (routed LNER /LNER & connections) London North Eastern Railway Rewards First Class Leisure Single (routed LNER / LNER & connections) London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER& connections) Inclusive Tour Tickets (Superbreaks etc) Weekend First Restricted tickets All First Class tickets valid only on other train operators, including Caledonian Sleepers Facilities Toilets / Meeting rooms, TV, newspapers Refreshments Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits Wi-Fi Yes Showers No

True	Shops
	Shops Note: Paperchase, WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Ugots, Pumpkin Cafe and ATM Coffee.
False	Showers
True	Station Buffet
	Station Buffet Note: Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
True	Telephones (Cards & Coins)
True	Toilets
	Toilets Note: The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
False	Tourist Information Office
True	Trolleys
False	WebKiosk
True	WiFi
	Wifi Note: Find WiFi Hotspots around Newcastle station
False	Waiting Room

true	Car parking
	Name: Long Stay Car Park Operator: London North Eastern Railway Spaces: 454 Annual Charge: £2065.00 Daily Charge: £16.50 Monthly Charge: £268.00 Off Peak Charge: £7.50 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £690.00 Weekly Charge: £72.00

False	Car Parking Contact Available
	Phone number: Website: Go to website Note: For a map of how to get to the car park, please click here.

True	Cycle Storage Availability
	Sheltered: Yes Spaces: 122 Type: Stands Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

True	Cycle Storage CCTV

True	Taxi Rank
	Taxi Rank Note: Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
False	Car Hire

True	Airport
	Airport Note: Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

True	Metro
	Metro Note: Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk
True	Bus Service
	Bus Service Note: Information to plan your onward journey is available in a printable format here

True	Accessible Booking Office Counter
	Accessible Booking Office Counter Note: Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
False	Accessible Public Telephones
	Accessible Public Telephones Note: Platform 3
True	National Key Toilets
	National Key Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
True	Induction Loop
True	Wheelchairs Available
True	Ramp For Train Access

True	Step Free Access
	Step Free Access Note: Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.

False	Accessible Taxis

True	Accessible Ticket Machines
	Accessible Ticket Machines Note: Accessible machine are located on the main concourse
True	Impaired Mobility Set Down

Departures

Arrivals

Live departures for Newcastle
Due	Destination	Platform	Expected	further details
04:44	London Kings Cross Platform		Cancelled	See details on departure to London Kings Cross
04:48	Liverpool Lime Street Platform		Cancelled	See details on departure to Liverpool Lime Street
05:26	London Kings Cross Platform 2	2	On time	See details on departure to London Kings Cross
05:55	Chathill Platform 1	1	On time	See details on departure to Chathill
05:58	London Kings Cross Platform 3	3	On time	See details on departure to London Kings Cross
06:00	Hexham Platform		On time	See details on departure to Hexham
06:02	Liverpool Lime Street Platform		On time	See details on departure to Liverpool Lime Street
06:05	Nunthorpe via Hartlepool Platform		On time	See details on departure to Nunthorpe via Hartlepool

Live arrivals at Newcastle
Due	Destination	Platform	Expected	further details
05:56	Sunderland Platform 3	3	On time	See details on departure to Sunderland

No timetables.