Newcastle

Address

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
NE1 5DL

Ticket office

Mon - Fri:	6:00 AM to 7:00 PM
Sat:	7:00 AM to 7:00 PM
Sun:	7:30 AM to 7:00 PM

0 Station updates

Station details

General information

Station Operator: GR
Station Code: NCL

Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	Yes
Smartcard Validator	Yes

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: Adjacent to Platform 12

Passenger services

Phone number: 01163663587 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	No
Ticket Gate	Yes
Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.This station has Secure Station Accreditation

Customer Help Points	Yes
Customer Help Points Note: Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday

Station facilities

Atm Machine	Yes
Atm Machine Note: In the Main Square next to Boots
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,

Shops	Yes
Shops Note: WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
Station Buffet	Yes
Station Buffet Note: Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Telephones	Yes
Toilets	Yes
Toilets Note: The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
Waiting Room	No
Waiting Room Note: This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Waiting Room opening hours are at all times that the station is open

Car parking

Car parking	Yes

Name: Long Stay Car Park Operator: London North Eastern Railway Spaces: 454 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes Accessible Spaces: 17 Accessible Spaces Note: Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.	Daily Charge: £20.00 Weekly Charge: £78.00 Monthly Charge: £253.50
Name: Short stay Operator: London North Eastern Railway Spaces: 27 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: No Accessible Spaces: 3 Accessible Spaces Note: The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 122 Type: Stands Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station. Note: 28 stands accommodating 56 cycles

Cycle Storage Availability

Sheltered: Yes
Spaces: 122
Type: Stands
Location:

Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

Note:

28 stands accommodating 56 cycles

Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Rail Replacement Coaches leave from the front of the station.
Taxi Rank	Yes
Taxi Rank Note: Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	Yes
Accessible Booking Office Counter Note: Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Platform 3
Accessible Toilets	Yes
Accessible Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge. This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Accessible Taxis	No
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: Accessible machine are located on the main concourse
Impaired Mobility Set Down	Yes
Helpline Contact	Yes
03457 225 225 or 18001 03457 225 225 (Text relay service)
Staff Help Available	Yes
Mon - Fri: 4:00 AM to 12:15 AM Sat: 4:00 AM to 11:30 PM Sun: 7:00 AM to 12:15 AM
Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Live departures & arrivals for Newcastle

Departures

Arrivals

Live departures for Newcastle
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
05:57	Chathill Platform 1	1	On time	n/a	See details on departure to Chathill
06:00	Saltburn Platform 1	1	On time	n/a	See details on departure to Saltburn
06:20	Carlisle Platform 6	6	On time	n/a	See details on departure to Carlisle
06:23	Reading via Doncaster Platform 4	4	On time	n/a	See details on departure to Reading via Doncaster
06:40	Plymouth via Leeds Platform 4	4	On time	n/a	See details on departure to Plymouth via Leeds
06:43	Liverpool Lime Street Platform 6	6	On time	n/a	See details on departure to Liverpool Lime Street
06:54	Saltburn Platform 7	7	On time	n/a	See details on departure to Saltburn
07:02	Carlisle Platform 7	7	On time	n/a	See details on departure to Carlisle
07:07	Edinburgh Platform 1	1	On time	n/a	See details on departure to Edinburgh
07:12	London Kings Cross Platform 3	3	On time	n/a	See details on departure to London Kings Cross

Live arrivals at Newcastle
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
06:52	Hexham		Cancelled	n/a	See details on departure to Hexham
This train has been cancelled because of a member of train crew being unavailable
06:58	Middlesbrough Platform 7	7	On time	n/a	See details on departure to Middlesbrough
07:03	Edinburgh Platform 3	3	On time	n/a	See details on departure to Edinburgh
07:20	Hexham		Cancelled	n/a	See details on departure to Hexham
This train has been cancelled because of a member of train crew being unavailable
07:20	Edinburgh Platform 6	6	On time	n/a	See details on departure to Edinburgh
07:21	York Platform 11	11	On time	n/a	See details on departure to York
07:30	York Platform 2	2	On time	n/a	See details on departure to York
07:32	Hartlepool Platform 7	7	On time	n/a	See details on departure to Hartlepool
07:33	Edinburgh Platform 4	4	On time	n/a	See details on departure to Edinburgh
07:34	Carlisle Platform 9	9	On time	n/a	See details on departure to Carlisle

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Newcastle

No timetables.

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