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Last updated: 00:38

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Newcastle-upon-Tyne station
Neville Street

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Ticket office

Closed now

Mon - Fri:  5:00 AM to 9:20 PM
Sat:  5:00 AM to 9:20 PM
Sun:  7:30 AM to 9:20 PM

Station details

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    The LNER Travel Centre at this station is temporarily closed.

General information

Station Operator: GR
Station Code: NCL
Staffing Level: Full Time

Ticket buying & collection

False Oyster Pre Pay
False Oyster Validator
False Smartcard Issued
True Smartcard Validator
False Oyster Topup
True Prepurchase Collection
True Smartcard Topup
True Ticket Machine
Penalty Fares:
Applicable Operators: TransPennine Express
Ticket Office Note:
Adjacent to Platform 12

Passenger services

False> Lost Property Contact Available
Phone number: 01163663587
Website: Go to website
True Ticket Gate

False> Left Luggage Contact Available
True Customer Help Points

Station facilities

True> Atm Machine
True Baby Change
False Bureau De Change
True Post Box
True Seated Area
True First Class Lounge
True Shops
False Showers
True Station Buffet
True Telephones (Cards & Coins)
True Toilets
False Tourist Information Office
True Trolleys
False WebKiosk
True WiFi
Wifi Note:
Find WiFi Hotspots around Newcastle station
False Waiting Room

Car parking

true Car parking
Name: Long Stay Car Park
Operator: London North Eastern Railway
Spaces: 454

Annual Charge: £2130.00
Daily Charge: £17.00
Monthly Charge: £277.00
Off Peak Charge: £7.50
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £712.00
Weekly Charge: £75.00
False Car Parking Contact Available


True Cycle Storage Availability

Sheltered: Yes
Spaces: 122
Type: Stands
Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

True Cycle Storage CCTV

Other transport

True Taxi Rank

Taxi Rank Note:

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

False Car Hire

True Airport
True Metro
True Bus Service


True Accessible Booking Office Counter

Accessible Booking Office Counter Note:

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

False Accessible Public Telephones

Accessible Public Telephones Note:

Platform 3

True National Key Toilets

National Key Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.

True Induction Loop
True Wheelchairs Available
True Ramp For Train Access

True Step Free Access

Step Free Access Note:

Level/ramp access to all platforms. Underpass with lifts to platforms 3 & 4, access to platforms 5-8 is via a steep ramp.


False Accessible Taxis

True Accessible Ticket Machines

Accessible Ticket Machines Note:

Accessible machine are located on the main concourse 

True Impaired Mobility Set Down

Live departures & arrivals for Newcastle

Live arrivals at Newcastle
Due Destination Platform Expected further details  Additional Information 
00:45 London Kings Cross Platform 4 4 00:27 See details on departure to London Kings Cross

timetables for Newcastle

No timetables.