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Newcastle-upon-Tyne station
Neville Street

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Ticket office

Open now

Mon - Fri: 5:00 AM to 9:20 PM
Sat: 5:00 AM to 9:20 PM
Sun: 7:30 AM to 9:20 PM

Station details

General information

Station Operator: GR
Station Code: NCL
Staffing Level: Full Time

Ticket buying & collection

False Oyster Pre Pay
False Oyster Validator
False Smartcard Issued
False Smartcard Validator
False Oyster Topup
True Prepurchase Collection
False Smartcard Topup
True Ticket Machine
Ticket Office Note:
Adjacent to Platform 12

Passenger services

False> Lost Property Contact Available
Phone number: 0845 059 3587
Website: Go to website
True Ticket Gate

False> Left Luggage Contact Available
True Customer Help Points

Station facilities

True> Atm Machine
True Baby Change
False Bureau De Change
True Post Box
True Seated Area
True First Class Lounge
True Shops
False Showers
True Station Buffet
True Telephones (Cards & Coins)
True Toilets
False Tourist Information Office
True Trolleys
False WebKiosk
True WiFi
Wifi Note:
Find WiFi Hotspots around Newcastle station
False Waiting Room

Car parking

true Car parking
Name: Long Stay Car Park
Operator: Virgin Trains East Coast
Spaces: 454

Annual Charge: £2000.00
Daily Charge: £16.00
Monthly Charge: £260.00
Off Peak Charge: £7.50
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: £670.00
Weekly Charge: £70.00
False Car Parking Contact Available


True Cycle Storage Availability

Sheltered: Yes
Spaces: 122
Type: Stands
Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

True Cycle Storage CCTV

Other transport

True Taxi Rank

Taxi Rank Note:

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

False Car Hire

True Airport
True Metro
True Bus Service


False Accessible Booking Office Counter

Accessible Booking Office Counter Note:

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

False Accessible Public Telephones

Accessible Public Telephones Note:

Platform 3

True National Key Toilets

National Key Toilets Note: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.

True Induction Loop
False Wheelchairs Available
True Ramp For Train Access

False Accessible Taxis

True Accessible Ticket Machines

Accessible Ticket Machines Note:

Accessible machine are located on the main concourse 

True Impaired Mobility Set Down

Live departures & arrivals for Newcastle

Live departures for Newcastle
Due Destination Platform Expected further details 
16:15 Metro Centre Platform 7 7 On time See details on departure to Metro Centre
16:15 Morpeth Platform 2 2 On time See details on departure to Morpeth
16:22 Whitehaven Platform 1 1 On time See details on departure to Whitehaven
16:25 London Kings Cross Platform 3 3 On time See details on departure to London Kings Cross
Live arrivals at Newcastle
Due Destination Platform Expected further details 
16:12 Metro Centre Platform 2 2 16:09 See details on departure to Metro Centre
16:14 Morpeth Platform 7 7 On time See details on departure to Morpeth
16:15 Liverpool Lime Street Platform 9 9 On time See details on departure to Liverpool Lime Street
16:26 Hexham Platform 7 7 On time See details on departure to Hexham

timetables for Newcastle

No timetables.