March
Ticket office
Open now
Station details
| Station Operator: LE | |
|---|---|
| Station Code: MCH |
| Staffing Level: partTime | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
|---|---|
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
| Lost Property Contact Available | No |
|---|---|
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Website: Go to website |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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| Customer Help Points | Yes |
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Customer Help Points Note: Help points available on platforms 1 and 2 |
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| Atm Machine | No |
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| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: |
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| Shops | Yes |
|---|---|
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Shops Note: News agent |
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| Station Buffet | Yes |
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Station Buffet Note: Cold drinks vending machine Food vending machine |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets including accessible (radar key) toilets are on platform 1 |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 31 Annual Charge: £533.00 Daily Charge: £5.00 Monthly Charge: £53.00 Off Peak Charge: £4.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £152.00 Weekly Charge: £20.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Substitute bus services stop outside station entrance |
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| Taxi Rank | Yes |
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Taxi Rank Note: taxi office adjacent to station |
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| Bus Service | No |
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| Accessible Booking Office Counter | No |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: This station has step free access to each platform via the level crossing on Station Road, platforms approximately 160 metres apart. Note that there is a stepped footbridge between the platforms at the station. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Details of nearest taxis are shown on station information poster |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Ely bound |
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| Helpline Contact | Yes |
| 0800 028 28 78 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 8:00 PM | |
| Staff Help Available | Yes |
| Mon - Fri: 7:00 AM to 5:30 PM Sat: 7:00 AM to 5:30 PM Sun: Unavailable |
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Staff Help Available Note: Assistance is provided by station staff or on board staff during the hours of train service operation. Booking is recommended |
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Assisted Travel: As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
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Live departures & arrivals for March
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 11:17 | Peterborough Platform 1 | 1 | On time |
n/a
|
See details on departure to Peterborough | |
| 11:31 | Birmingham New Street Platform | On time |
n/a
|
See details on departure to Birmingham New Street | ||
| 11:31 | Stansted Airport Platform | On time |
n/a
|
See details on departure to Stansted Airport | ||
| 12:09 | Ipswich Platform 2 | 2 | On time |
n/a
|
See details on departure to Ipswich | |
| 12:30 | Stansted Airport Platform | On time |
n/a
|
See details on departure to Stansted Airport | ||
| 12:32 | Birmingham New Street Platform | On time |
n/a
|
See details on departure to Birmingham New Street |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 11:16 | Ipswich Platform 1 | 1 | On time |
n/a
|
See details on departure to Ipswich | |
| 11:31 | Birmingham New Street Platform | On time |
n/a
|
See details on departure to Birmingham New Street | ||
| 11:31 | Stansted Airport Platform | On time |
n/a
|
See details on departure to Stansted Airport | ||
| 12:09 | Peterborough Platform 2 | 2 | On time |
n/a
|
See details on departure to Peterborough | |
| 12:30 | Birmingham New Street Platform | On time |
n/a
|
See details on departure to Birmingham New Street | ||
| 12:31 | Stansted Airport Platform | On time |
n/a
|
See details on departure to Stansted Airport |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk