Maidstone West

Address

Maidstone West station
Station Approach
off The Broadway
ME16 8RJ

Ticket office

Mon - Fri:	6:15 AM to 12:50 PM
Sat:	6:10 AM to 12:50 PM
Sun:	Closed

0 Station updates

Station details

General information

Station Operator: SE
Station Code: MDW

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	Yes
Smartcard Validator	No

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On way in to access trains via the booking hall

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Customer Services: 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Station facilities

Atm Machine	Yes
Baby Change	No
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	No
Station Buffet	Yes
Station Buffet Note: Coffee shop and Selecta vending machine
Telephones	Yes
Toilets	Yes
Toilets Note: On platform 2- Available during staffing hours
Waiting Room	No
Waiting Room Note: Heated waiting area in booking hall only available when staff are present

Car parking

Car parking	Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 54
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 44 Type: Stands Location: Platform 2 Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: Yes
Spaces: 44
Type: Stands
Location:

Platform 2

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Replacement bus stop in station approach.
Taxi Rank	Yes
Taxi Rank Note: in approach road

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	Yes
Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: On platform 2- Available during staffing hours
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: booking hall
Impaired Mobility Set Down	No
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	Yes
Mon - Sun: 4:30 AM to 11:10 PM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 2.

Live departures & arrivals for Maidstone West

Departures

Arrivals

Live departures for Maidstone West
Due	Destination	Platform	Expected	further details
15:00	Paddock Wood Platform 2	2	On time	See details on departure to Paddock Wood
15:00	Strood Platform 1	1	On time	See details on departure to Strood
15:30	Paddock Wood Platform 2	2	On time	See details on departure to Paddock Wood
15:30	Strood Platform 1	1	On time	See details on departure to Strood
16:00	Paddock Wood		On time	See details on departure to Paddock Wood
16:00	Strood		On time	See details on departure to Strood
16:30	Paddock Wood		On time	See details on departure to Paddock Wood
16:30	Strood		On time	See details on departure to Strood

Live arrivals at Maidstone West
Due	Destination	Platform	Expected	further details
14:51	Paddock Wood Platform 1	1	On time	See details on departure to Paddock Wood
14:57	Strood Platform 2	2	On time	See details on departure to Strood
15:21	Paddock Wood Platform 1	1	On time	See details on departure to Paddock Wood
15:27	Strood Platform 2	2	On time	See details on departure to Strood
15:51	Paddock Wood		On time	See details on departure to Paddock Wood
15:57	Strood		On time	See details on departure to Strood
16:21	Paddock Wood		On time	See details on departure to Paddock Wood
16:27	Strood		On time	See details on departure to Strood

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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Maidstone West

Address

Ticket office

Station details

Live departures & arrivals for Maidstone West

Usual seating availability