Maidstone West
Ticket office
Closed now
| Mon - Fri: | 6:15 AM to 12:50 PM |
|---|---|
| Sat: | 6:10 AM to 12:50 PM |
| Sun: | to |
Station details
| Station Operator: SE | |
| Station Code: MDW |
| Staffing Level: partTime | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southeastern |
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Ticket Office Note: On way in to access trains via the booking hall |
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| Lost Property Contact Available | Yes |
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Phone number:
0345 322 7021 Website: Go to website |
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Customer Services: 0345 322 7021 |
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| Customer Help Points | Yes |
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Customer Help Points Note: On platform |
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| Atm Machine | Yes |
| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee shop |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Platform 2- Available during staffing hours |
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| Waiting Room | No |
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Waiting Room Note: In booking hall only |
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| Car parking | Yes |
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Name: Station Car Park Operator: Saba Park Solutions UK Limited Spaces: 54 Annual Charge: £1065.50 Daily Charge: £6.20 Monthly Charge: £102.30 Off Peak Charge: £5.50 Six Monthly Charge: £609.50 Per Hour Charge: N/A Three Monthly Charge: £304.60 Weekly Charge: £27.00 |
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| Car Parking Contact Available | No |
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Phone number: 03301 235 247 Website: Go to website Note: From 1st June - new off peak evening rate (after 18:00) - £1.50 |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | No |
| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Station car park |
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| Taxi Rank | Yes |
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Taxi Rank Note: in approach road |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: On platform 2- Available during staffing hours |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available to book |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: booking hall |
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| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 | |
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Helpline Contact Note: *Helpline closed on Christmas Day |
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| Staff Help Available | Yes |
| Mon - Sun: 5:00 AM to 11:30 PM | |
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Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff assistance is available. |
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Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 2. |
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Live departures & arrivals for Maidstone West
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 16:00 | Tonbridge Platform 2 | 2 | On time | coaches | See details on departure to Tonbridge |
| 16:01 | Strood Platform 1 | 1 | On time | coaches | See details on departure to Strood |
| 17:00 | Tonbridge Platform | On time | coaches | See details on departure to Tonbridge | |
| 17:01 | Strood Platform | On time | coaches | See details on departure to Strood |
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 15:58 | Strood Platform 2 | 2 | On time | coaches | See details on departure to Strood |
| 16:00 | Tonbridge Platform 1 | 1 | On time | coaches | See details on departure to Tonbridge |
| 16:58 | Strood Platform | On time | coaches | See details on departure to Strood | |
| 17:00 | Tonbridge Platform | On time | coaches | See details on departure to Tonbridge |