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Last updated: 13:06

Maidstone West

Address

Maidstone West station
Station Approach
off The Broadway
ME16 8RJ

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Ticket office

Closed now

Station details

  • On weekdays, the busiest times at this station are generally between 06:30 and 08:30 

    The Gentlemen's toilets are out of order until further notice.

Station Operator: SE
Station Code: MDW
Staffing Level: partTime
CCTV: Yes

Oyster Pre Pay No
Oyster Validator No
Smartcard Issued Yes
Smartcard Validator No
Oyster Topup No
Prepurchase Collection Yes
Smartcard Topup Yes
Ticket Machine Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains via the booking hall

Lost Property Contact Available Yes
Phone number: 0345 322 7021
Website: Go to website
Customer Services:
0345 322 7021
Customer Help Points Yes
Customer Help Points Note:
On platform

Atm Machine Yes
Baby Change No
Seated Area Yes
Passenger Information Systems Yes
Passenger Information Systems Note:
Departure Screens, Announcements,
Shops No
Station Buffet Yes
Station Buffet Note:
Coffee shop and Selecta vending machine
Telephones (Cards & Coins) Yes
Toilets Yes
Toilets Note:
On platform 2- Available during staffing hours
Waiting Room No
Waiting Room Note:
Heated waiting area in booking hall only available when staff are present

Car parking Yes
Name: Station Car Park
Operator: APCOA Parking
Spaces: 54

Annual Charge: £1093.20
Daily Charge: £6.30
Monthly Charge: £104.90
Off Peak Charge: £5.60
Six Monthly Charge: £625.30
Per Hour Charge: N/A
Three Monthly Charge: £312.50
Weekly Charge: £27.70
Car Parking Contact Available No
Phone number: 0330 333 9232
Website: Go to website
Note:

From 1st June - new off peak evening rate (after 18:00) - £1.50

Number of accessible spaces: 2

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Cycle Storage Availability Yes

Sheltered: Yes
Spaces: 44
Type: Stands
Location: Platform 2
Cycle Storage CCTV No

Location for Rail Replacement Services Yes
Location For Rail Replacement Service Note:

Station car park 
Taxi Rank Yes
Taxi Rank Note:

in approach road
Bus Service Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessible Booking Office Counter Yes
Accessible Booking Office Counter Note:
Counters can be raised or lowered to suit all customers
Accessible Public Telephones No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible
Accessible Toilets Yes
Accessible Toilets Note:
On platform 2- Available during staffing hours
Induction Loop Yes
Wheelchairs Available Yes
Ramp For Train Access Yes
Step Free Access No
Step Free Access Note:
Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
Accessible Taxis No
Accessible Taxis Note:

Accessible taxis are available to book
Accessible Ticket Machines Yes
Accessible Ticket Machines Note:
booking hall
Impaired Mobility Set Down No
Helpline Contact Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note:
*Helpline closed on Christmas Day
Staff Help Available Yes
Mon - Sun: 4:30 AM to 11:10 PM
Assisted Travel:
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the office on platform 2.

Live departures & arrivals for Maidstone West

Departures
Arrivals
Live departures for Maidstone West
Due Destination Platform Expected Usual Seat AvailabilityUsual seat availability Train LengthCoaches further details 
13:28 Tonbridge Platform 2 2 On time
3 See details on departure to Tonbridge
13:33 Strood Platform 1 1 On time
3 See details on departure to Strood
14:28 Tonbridge Platform On time
3 See details on departure to Tonbridge
14:33 Strood Platform On time
3 See details on departure to Strood
15:03 Strood Platform On time
3 See details on departure to Strood
Live arrivals at Maidstone West
Due Destination Platform Expected Usual Seat AvailabilityUsual seat availability Train LengthCoaches further details 
13:27 Strood Platform 2 2 On time
3 See details on departure to Strood
13:31 Tonbridge Platform 1 1 On time
3 See details on departure to Tonbridge
14:27 Strood Platform On time
3 See details on departure to Strood
14:31 Tonbridge Platform On time
3 See details on departure to Tonbridge
14:57 Strood Platform On time
3 See details on departure to Strood

Usual seating availability

More info
  • Many seats available
  • Plenty of seats available
  • Some seats available
  • Only a few seats available
  • Standing room only
  • n/a
    Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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