Maidstone East

On platform

Platform 1- Available during staffing hours

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Coffee shop

Platform 1 - Available during staffing hours

Heated waiting Rooms on the platforms only available when staff are present

Bus stop N on Week St.

Platform 1 exit

Information to plan your onward journey is available in a printable format here

Public telephones are not wheelchair accessible

Platform 1- Available during staffing hours

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt.

Accessible taxis are available to book

platform 1

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off  all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention. 

Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms.