London Waterloo

• There are ticket gates to all platforms.
• All platforms can be accessed by wide ticket gates.

Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.

Staffed information points are located on the main concourse until 21:00 daily.  

A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.

A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

Station Approach.

For parking charges see www.apcoa.co.uk/parking-in/london/london-waterloo-station.html

Taxis are available from the taxi rank on Cab Road / Station Approach

Buses depart from several points around the station.

All Transport for London Buses are accessible with step free access and have a dedicated mobility space.

More information can be found here
 

Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.

The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.

There is step free access from the main concourse to all platforms, shops and facilities.

Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.

Accessible taxis are available from the taxi rank on Cab Road / Station Approach

Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.

Please visit the information point in the centre of the concourse for information and assistance.

Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com

It is preferred if assistance is arranged 24 hours in advance.

Monday to Friday 04:30 - 01:05
Saturday 04:30 - 01:50
Sunday 05:30 - 01:05