London Waterloo
Ticket office
Open now
| Mon - Sun: | Twenty Four Hours |
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Station details
| Station Operator: NR | |
| Station Code: WAT |
| Staffing Level: Full Time | |
| CCTV: Yes |
| False | Oyster Pre Pay |
| True | Oyster Validator |
| False | Smartcard Issued |
| True | Smartcard Validator |
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Travelcard: Zone 1 |
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Oyster Comments: Only Oyster pay as you go top-ups are available from self-service ticket machine(s) |
| True | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
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Penalty Fares: Applicable Operators: South Western Railway |
| True> | Lost Property Contact Available |
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Phone number:
0207 401 7861 Website: Go to website |
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| True | Ticket Gate |
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Ticket Gate Comments:
Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates. |
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Customer Services: Monday-Saturday 07:00-22:15 Sunday 09:00-20:45 Station Reception |
| True | Customer Help Points |
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Customer Help Points Note: Passengers travelling on journeys from London Waterloo are advised to speak to our team at Station Reception which is located outside exit 3 (directly opposite platform 11), next to the taxi rank. Staffed information points are located on the main concourse until 21:00 daily. A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100) |
| True> | Atm Machine |
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Atm Machine Note: Located on concourse |
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| True | Baby Change |
| False | Seated Area |
| True | Passenger Information Systems |
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Passenger Information Systems Note: |
| True | Shops |
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Shops Note: Kiosk, News agent, Wide range of shops, Mini supermarket, Pharmacy, Convenience store, High street shops, Passport Photo Booth |
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| True | Station Buffet |
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Station Buffet Note: Coffee shop, Café, Buffet, Coffee kiosk, Cold drinks vending machine, Food vending machine, Public House/Bar, Food outlet (Seating available) |
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| False | Telephones |
| True | Toilets |
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Toilets Note: Yes, One is on Cab Road and the other is near Platform 20 beside Starbucks. They are both operated by a radar key. |
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| False | Waiting Room |
| true | Car parking |
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Name: Station Car Park Operator: APCOA Parking (UK) Limited Spaces: 27 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
| False | Car Parking Contact Available |
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Phone number: 0345 165 2030 Website: Go to website Note: Station Approach. For parking charges see www.apcoa.co.uk/parking-in/london/london-waterloo-station.html |
| True | Cycle Storage Availability |
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Sheltered: No |
| True | Cycle Storage CCTV |
| True | Location for Rail Replacement Services |
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| True | Taxi Rank |
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Taxi Rank Note:
Taxis are available from the taxi rank on Cob Road / Station Approach |
| True | Bus Service |
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Bus Service Note: Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. More information can be found here |
| True | Accessible Booking Office Counter |
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Accessible Booking Office Counter Note: Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office. |
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| False | Accessible Public Telephones |
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| True | National Key Toilets |
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National Key Toilets Note: An accessible toilet is located on the concourse between exits 4 and 5 (opposite platform 19) |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
| True | Step Free Access |
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Step Free Access Note: There is level access from all platforms to the main concourse. There is level access to the station via Exits 1 (Station approach), Exit 2 (via lifts to Waterloo Road and level Access to the Jubilee line), Exit 3 (for taxis and Station Reception)
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| False | Accessible Taxis |
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Accessible Taxis Note: Accessible taxis are available from the taxi rank on Cob Road / Station Approach |
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| True | Accessible Ticket Machines |
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Accessible Ticket Machines Note: Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users. |
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| True | Impaired Mobility Set Down |
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Impaired Mobility Set Down Note:
It is near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm) |
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| True | Helpline Contact |