London Waterloo

Address

London Waterloo station
Station Approach
London
SE1 8SW

Ticket office

Mon - Fri:	5:30 AM to 11:15 PM
Sat:	5:30 AM to 11:15 PM
Sun:	6:30 AM to 10:30 PM

0 Station updates

Station details

London Waterloo Station is currently getting it’s toilets refurbished. With an expected completion in summer 2024. During this time there are alternative toilet facilities available on cab road opposite exit 3, or in the Sidings shopping centre.
Some bicycle storage has been moved onto platforms 9/10, and 11/12, towards the far end of the platforms.
London Waterloo station is not open 24 hours, opening hours are detailed below, the station is closed overnight with no waiting facilities available.

General information

Station Operator: NR
Station Code: WAT

Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

Travelcard: Zone 1
Oyster Pre Pay	No
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes
Oyster Comments: Only Oyster pay as you go top-ups are available from self-service ticket machine(s)

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes

Passenger services

Phone number: 0207 401 7861 Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Lost Property Contact Available	No
Ticket Gate	Yes
Customer Services: Monday-Saturday 07:00-22:15 Sunday 09:00-20:45 Station Reception

Customer Help Points	Yes
Customer Help Points Note: Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse. Staffed information points are located on the main concourse until 21:00 daily. A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

Customer Help Points

Customer Help Points Note:

Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse.

Staffed information points are located on the main concourse until 21:00 daily.

A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)

Station facilities

Atm Machine	Yes
Atm Machine Note: Located on concourse
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,

Shops	Yes
Shops Note: A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
Station Buffet	Yes
Station Buffet Note: A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
Telephones	No
Toilets	Yes
Toilets Note: The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Waiting Room	Yes
Waiting Room Note: All platforms are partially or fully covered with a canopy.

Car parking

Car parking	Yes

Name: Station Car Park
Operator: APCOA Parking (UK) Limited
Spaces: 27
Car Parking Contact Available: No
Phone number: 0345 165 2030
Website: https://www.nationalrail.co.uk/
Accessible Car Park Equipment: Yes
Accessible Spaces: 2
Accessible Spaces Note:

Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge

Cycling

Cycle Storage Availability	Yes
Sheltered: No Spaces: 573 Type: Stands,Racks Location: Cycle storage is located outside exit 3 on Station Approach / Cab Road. Also available: on platforms 9 and 10 on platforms 11 and 12 Note: Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.

Cycle Storage Availability

Sheltered: No
Spaces: 573
Type: Stands,Racks
Location:

Cycle storage is located outside exit 3 on Station Approach / Cab Road.

Also available:

on platforms 9 and 10
on platforms 11 and 12

Note:

Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.

Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes
Taxi Rank	Yes
Taxi Rank Note: Taxis are available from the taxi rank on Cab Road / Station Approach

Bus Service	Yes
Bus Service Note: Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk) Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk) The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3. Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk) Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).

Bus Service

Bus Service Note:

Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)

Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)

The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.

Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)

Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).

Accessibility

Accessible Booking Office Counter	Yes
Accessible Booking Office Counter Note: Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Induction Loop	Yes
Accessible Public Telephones	No
Accessible Toilets	Yes
Accessible Toilets Note: The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	Yes
Step Free Access Note: There is step free access from the main concourse to all platforms, shops and facilities. Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available from the taxi rank on Cab Road / Station Approach
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
Impaired Mobility Set Down	Yes
Impaired Mobility Set Down Note: Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)
Helpline Contact	Yes
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Staff Help Available	Yes
Mon - Fri: 4:45 AM to 1:05 AM Sat: 4:45 AM to 1:50 AM Sun: 5:45 AM to 1:05 AM
Staff Help Available Note: Please visit the information point in the centre of the concourse for information and assistance. Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com It is preferred if assistance is arranged 24 hours in advance.
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Live departures & arrivals for London Waterloo

Departures

Arrivals

Live departures for London Waterloo
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
11:17	Chessington South Platform 4	4	On time	n/a	See details on departure to Chessington South
11:20	Reading Platform 24	24	On time	n/a	See details on departure to Reading
11:20	Woking Platform 3	3	On time	n/a	See details on departure to Woking
11:20	Exeter St Davids/Yeovil Junction Platform 9	9	On time	n/a	See details on departure to Exeter St Davids/Yeovil Junction
11:22	Addlestone Platform 17	17	On time	n/a	See details on departure to Addlestone
11:23	Alton Platform 13	13	On time	n/a	See details on departure to Alton
11:24	Dorking Platform 1	1	On time	n/a	See details on departure to Dorking
11:27	Strawberry Hill		11:30 3 mins late	n/a	See details on departure to Strawberry Hill
11:30	Portsmouth Harbour Platform 15	15	On time	n/a	See details on departure to Portsmouth Harbour
11:30	Teddington Platform 22	22	On time	n/a	See details on departure to Teddington

Live arrivals at London Waterloo
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
11:19	London Waterloo Platform 6	6	11:25 6 mins late	n/a	See details on departure to London Waterloo
11:19	Gillingham (Dorset) Platform 7	7	On time	n/a	See details on departure to Gillingham (Dorset)
11:19	Windsor & Eton Riverside Platform 21	21	On time	n/a	See details on departure to Windsor & Eton Riverside
11:20	Weymouth/Poole Platform 11	11	11:23 3 mins late	n/a	See details on departure to Weymouth/Poole
11:22	Woking Platform 4	4	11:27 5 mins late	n/a	See details on departure to Woking
11:24	Portsmouth Harbour Platform 16	16	On time	n/a	See details on departure to Portsmouth Harbour
11:26	Weybridge Platform 17	17	11:27 1 min late	n/a	See details on departure to Weybridge
11:26	Dorking Platform 3	3	11:31 5 mins late	n/a	See details on departure to Dorking
11:30	Alton Platform 14	14	On time	n/a	See details on departure to Alton
11:31	Hampton Court Platform 1	1	On time	n/a	See details on departure to Hampton Court

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for London Waterloo

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