London Fenchurch Street
Ticket office
Closed now
Station details
| Station Operator: CC | |
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| Station Code: FST |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | Yes |
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| Oyster Validator | Yes |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
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Travelcard: Zone 1 |
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| Oyster Topup | Yes |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: c2c |
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Ticket Office Note: Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill and Coopers Row entrances to the station |
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| Lost Property Contact Available | No |
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Phone number:
03457 44 44 22 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: There are ticket gates to all platforms. All platforms can be accessed by wide ticket gates. |
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Customer Services: Staffed Information Point on main concourse. Alternatively Customer Services may be contacted as follows: Mondays - Fridays, between 08:00 - 20:00 Saturday - Sunday, between 09:00 - 16:00 Public Holidays, between 09:00 - 16:00 Closed on Christmas Day and Boxing Day Tel: 0345 744 4422 (option 3, followed by option 3) Email: contact@c2crail.net |
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| Customer Help Points | Yes |
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| Atm Machine | Yes |
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Atm Machine Note: Located on main concourse |
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| Baby Change | Yes |
| Seated Area | No |
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Seated Area Note: Seating is available on the main concourse and on the platforms. |
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| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | Yes |
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Shops Note: Wide range of shops |
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| Station Buffet | Yes |
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Station Buffet Note: Coffee shop, public house/bar, food outlet (Seating available) |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located by the lifts at the left hand side of the Main Entrance to the station. The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station. These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet). |
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| Waiting Room | No |
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Waiting Room Note: Upper Main Concourse. |
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| Car parking | No |
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| Cycle Storage Availability | No |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: The Taxi rank is immediately outside the main entrance on Fenchurch Street. |
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| Bus Service | Yes |
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Bus Service Note: Rail replacement buses will stop outside HSBC on Fenchurch Street. Aldgate Bus Station. Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Every ticket office counter has been lowered at this station |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Located on main concourse |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance using the station help point next to the disabled toilet. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance. |
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| Helpline Contact | Yes |
| 03457 44 44 22 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: Twenty Four Hours | |
| Staff Help Available | Yes |
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Staff Help Available Note: Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff. It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22 First to last service daily. There are no c2c services on Christmas Day and Boxing Day |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for London Fenchurch Street
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 05:00 | Shoeburyness Platform 4 | 4 | On time |
n/a
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See details on departure to Shoeburyness | |
| 05:07 | Southend Central via Chafford Hundred Platform 2 | 2 | On time |
n/a
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See details on departure to Southend Central via Chafford Hundred | |
| 05:22 | Grays via Rainham Platform 1 | 1 | On time |
n/a
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See details on departure to Grays via Rainham | |
| 05:30 | Shoeburyness Platform 3 | 3 | On time |
n/a
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See details on departure to Shoeburyness | |
| 05:40 | Southend Central via Chafford Hundred Platform 1 | 1 | On time |
n/a
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See details on departure to Southend Central via Chafford Hundred |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 05:20 | Shoeburyness Platform 3 | 3 | On time |
n/a
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See details on departure to Shoeburyness | |
| 05:23 | Thorpe Bay Platform 4 | 4 | On time |
n/a
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See details on departure to Thorpe Bay | |
| 05:30 | Grays Platform 1 | 1 | On time |
n/a
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See details on departure to Grays |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk