London Fenchurch Street


London Fenchurch Street station
Fenchurch Place

Ticket office

Monday to Friday: 6:15 AM to 8:30 PM
Saturday: 6:45 AM to 7:30 PM
Sunday: 8:30 AM to 5:00 PM

Station details


The lifts are out of order at London Fenchurch Street station.

​​​​​​​Un-booked assistance? No problem.

This station offers assistance to customers who have not pre-booked any passenger assistance. We recognise that some customers already travel without having pre-booked assistance. Assistance can be pre-booked for travel from/to this station.

General information

Station Operator: CC
Station Code: FST
Staffing Level: fullTime

Ticket buying & collection

Oyster Pre Pay: Yes
Oyster Validator: Yes
Smartcard Issued: No
Smartcard Validaton: Yes
Travelcard: Zone 1
Oyster Topup: Yes
Prepurchase Collection: Yes
Smartcard Topup: Yes
Ticket Machine: Yes
Penalty Fares: Applicable Operators: c2c
Ticket Office Note:

Ticket machines which facilitate ticket collection are situated on the main concourse and at the Tower Hill entrance to the station

Passenger services

Lost Property Contact Available: No
Phone number: 03457 44 44 22
Website: Go to website
Ticket Gate: Yes
Customer Services:

Staffed Information Point on main concourse.

Alternatively Customer Services may be contacted as follows:

 Mondays - Fridays, between 08:00 - 20:00 

Saturday - Sunday, between 09:00 - 16:00

Public Holidays, between 09:00 - 16:00

Closed on Christmas Day and Boxing Day

Tel: 0345 744 4422 (option 3, followed by option 3)


Customer Help Points: Yes

Station facilities

ATM Machine: Yes
ATM Machine Note: Located on main concourse
Baby Change: Yes
Seated Area: No
Passenger Information Systems: DepartureScreens, Announcements, ArrivalScreens
Shops: Yes
Shops Note: Wide range of shops
Station Buffet: Yes
Station Buffet Note: Coffee shop, public house/bar, food outlet (Seating available)
Telephones (Cards & Coins): Yes
Toilets: Yes
Toilets Note:

The toilets are located by the lifts at the left hand side of the Main Entrance to the station.

The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station.

These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet).

Waiting Room: No
Waiting Room Note:

Upper Main Concourse near Cards Galore.

More seating also near Upper Crust 

Car parking

Car parking: No


Cycle Storage Availability: No
Sheltered: no
Spaces: 0
Cycle Storage CCTV: Yes

Other transport

Taxi Rank: Yes
Taxi Rank Note:

The Taxi rank is immediately outside the main entrance on Fenchurch Street.

Bus Service: Yes
Bus Service Note:

Rail replacement buses will stop outside HSBC on Fenchurch Street.

Aldgate Bus Station.

Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here



Accessible Booking Office Counter: Yes
Accessible Booking Office Counter Note: Every ticket office counter has been lowered at this station
Accessible Public Telephones: No
Accessible Public Telephones Note:

Located on main concourse

Accessible Toilets: Yes
Accessible Toilets Note: There is an accessible toilet by the lifts at the left hand side of the main entrance to the station. This can be accessed using a radar key or by requesting assistance by using the station help point next to the disabled toilet.
Induction Loop: Yes
Wheelchairs Available: Yes
Ramp For Train Access: Yes
Step Free Access: Yes
Step Free Access Note:

The main entrance is the only entrance that has step free access. There are lifts to take you from the entrance to the station concourse and platform levels. Please note there is not step free access from the Coopers Road entrance to the station.

Accessible Taxis: No
Accessible Taxis Note:

Accessible taxis are available from the taxi rank outside the main station entrance on Fenchurch Street

Accessible Ticket Machines: Yes
Impaired Mobility Set Down: Yes
Impaired Mobility Set Down Note:

Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance.

Helpline Contact: Yes
Helpline Contact (Phone number): 03457 44 44 22
Helpline Opening Hours: Monday to Sunday 24 hours
Staff Help Available: Yes
Staff Help Available Note:

Help is available at the Rail Information Point on the main concourse, station help points, ticket office or from any member of staff.

It is preferred if Mobility Assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22

First to last service daily. There are no c2c services on Christmas Day and Boxing Day

Assisted Travel:

It is preferred if mobility assistance is booked in advance and can be booked before travel by ringing 03457 44 44 22. 

The information in this document was generated 09/12/2021 04:44:19