London Charing Cross
Ticket office
Open now
| Mon - Sun: | Twenty Four Hours |
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Station details
| Station Operator: NR | |
| Station Code: CHX |
| Staffing Level: Full Time | |
| CCTV: Yes |
| Oyster Pre Pay | Yes |
| Oyster Validator | Yes |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
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Travelcard: Zone 1 |
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Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s) |
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| Oyster Topup | Yes |
| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southeastern, Southern |
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Ticket Office Note: The ticket office is situated on the concourse |
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| Lost Property Contact Available | No |
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Phone number:
0330 024 0215 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates. |
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| Customer Help Points | Yes |
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Customer Help Points Note: Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance. |
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| Atm Machine | Yes |
| Baby Change | Yes |
| Seated Area | No |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | Yes |
| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Located on the central passage in the main concourse. |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Operator: Spaces: Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | Yes |
| Location for Rail Replacement Services | Yes |
| Taxi Rank | Yes |
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Taxi Rank Note: There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours. |
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| Bus Service | Yes |
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Bus Service Note: Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access. More information about Transport for London buses can be found here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: All ticket counters are lowered in this station. The Rail Information point has a lowered counter too. |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: On the central passage in the main concourse |
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| National Key Toilets | Yes |
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National Key Toilets Note: Located on the central passage in the main concourse. Radar key for accessible toilets |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Yes, the station is all on one level and all platforms are reachable by disabled passengers. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are located outside the front of the station
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: On the concourse in front of the ticket office. |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff. |
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| Helpline Contact | Yes |