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Last updated: 11:11

London Charing Cross

Address

London Charing Cross station
The Strand
London
WC2N 5HF

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Ticket office

Open now

Mon - Sun:  Twenty Four Hours

Station details

  • From Monday 21 February to Spring 2022 there will be no step-free access between Charing Cross railway / London underground station

    Sorry for the disruption this will cause. The nearest accessible station is Waterloo East (for London underground services) ​​​​​​​

    On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.

Station Operator: NR
Station Code: CHX
Staffing Level: Full Time
CCTV: Yes

Oyster Pre Pay Yes
Oyster Validator Yes
Smartcard Issued No
Smartcard Validator Yes
Travelcard:
Zone 1
Oyster Comments:
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup Yes
Prepurchase Collection Yes
Smartcard Topup No
Ticket Machine Yes
Penalty Fares:
Applicable Operators: Southeastern, Southern
Ticket Office Note:
The ticket office is situated on the concourse

Lost Property Contact Available No
Phone number: 0330 024 0215
Website: Go to website
Ticket Gate Yes
Ticket Gate Comments:

Yes there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.
Customer Help Points Yes
Customer Help Points Note:

Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern  on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.

Atm Machine Yes
Baby Change Yes
Seated Area No
Passenger Information Systems Yes
Passenger Information Systems Note:
Departure Screens, Announcements, Arrival Screens,
Shops Yes
Station Buffet Yes
Telephones (Cards & Coins) Yes
Toilets Yes
Toilets Note:
Located on the central passage in the main concourse.
Waiting Room No

Car parking Yes
Name:
Operator:
Spaces:

Annual Charge: N/A
Daily Charge: N/A
Monthly Charge: N/A
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: N/A
Weekly Charge: N/A
Car Parking Contact Available No
Phone number:
Website: Go to website

Cycle Storage Availability Yes

Sheltered: No
Spaces: 20
Type: Stands
Location: Within car park and station forecourt
Cycle Storage CCTV Yes

Location for Rail Replacement Services Yes
Taxi Rank Yes
Taxi Rank Note:

There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.
Bus Service Yes
Bus Service Note:

Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

Accessible Booking Office Counter Yes
Accessible Booking Office Counter Note:
All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Accessible Public Telephones No
Accessible Public Telephones Note:

On the central passage in the main concourse
Accessible Toilets Yes
Accessible Toilets Note:

Located on the central passage in the main concourse. Radar key for accessible toilets
Induction Loop Yes
Wheelchairs Available Yes
Ramp For Train Access Yes
Step Free Access Yes
Step Free Access Note:

Yes, the station is all on one level and all platforms are reachable by disabled passengers.
Accessible Taxis No
Accessible Taxis Note:
Accessible taxis are located outside the front of the station

 
Accessible Ticket Machines Yes
Accessible Ticket Machines Note:

On the concourse in front of the ticket office.
Impaired Mobility Set Down Yes
Impaired Mobility Set Down Note:
Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.
Helpline Contact Yes
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Staff Help Available Yes
Assisted Travel:

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Live departures & arrivals for London Charing Cross

Departures
Arrivals

Usual seating availability

More info
  • Many seats available
  • Plenty of seats available
  • Some seats available
  • Only a few seats available
  • Standing room only
  • n/a
    Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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