London Bridge Train Station

This is a Category A station. This station has step-free level access to all platforms via lifts.

The Assistance Meeting Point varies - please check with your operator.

Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:

- Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052)

Taxis with ramps.

There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404

Staff are available at this station for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel Southern Railway on 0800 138 1016 or Assisted Travel Thameslink on 0800 058 2844.

Please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

ATMs are located on the lower and upper concourses, Western Arcade

Female toilets,Male toilets

Seating areas are available station wide.

Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)

Toilets including accessible toilets and a baby changing facility are located on the lower concourse on the north side of Stainer Street. A second set of toilets are available on the lower concourse through the Western Arcade.

A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.

The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.　

If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff or press one of our assistance help points throughout the station so we can help you gain access.

Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.

The concourse and all platforms are partially or fully covered with a canopy.

The Assisted Travel Lounge is located on the left-hand side of the ticket office on the lower concourse.

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

These are available on the main concourse.

Sheltered: Yes
Spaces: 200
Type: Stands
Location:

Located in Station Approach.

Replacement bus services are usually found at the Bus Station on London Bridge Street (Bus stop D).

However this is sometimes subject to change. Please check engineering posters or consult a member of staff.

Taxis are available from the taxi rank outside the main doors at the front of the station at upper level. Alternative taxi facilities are situated on Bermondsey Street at the junction with Tooley Street. Taxis are also available from St Thomas Street.

The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.

For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.

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