Tooley Street / St Thomas Street
Ticket buying & collection
The ticket office is located on the lower concourse.
Monday-Friday 08:00-21:00 Saturday 10:00-18:00 Sunday 10:00-18:00
These are available on the main concourse.
ATMs are located on the lower and upper concourses.
Various shops, cafes and restaurants
Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)
The toilets can be located on the lower concourse.
A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.
If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
All platforms are partially or fully covered with a canopy.
Located in Station Approach.
Replacement bus services are usually found at the Bus Station on London Bridge Street (Bus stop D or occasionally B).
However this is sometimes subject to change. Please check engineering posters or consult a member of staff.
Taxis are available from the taxi rank outside the main doors at the front of the station at upper level. Alternative taxi facilities are situated on Bermondsey Street at the junction with Tooley Street. Taxis are also available from St Thomas Street.
The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.
For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.
This is a Category A station. This station has step-free level access to all platforms via lifts.
The Assistance Meeting Point varies - please check with your operator.
Taxis with ramps.
There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404
All machines are too high for wheelchair users. Staff assistance is available.
Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:
- Southern: 0800 138 1016 (textphone 0800 138 1018)- Southeastern: 0800 783 4524 (textphone 0800 783 4548)- Thameslink: 0800 058 2844 (textphone 0800 975 1052)
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
By booking through disabled travel or contacting any member of staff
Monday-Saturday 04:00-01:00Sunday 06:00-01:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel (Southern Railway) or Assisted Travel (Thameslink).
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern or Accessibility at the station - Thameslink.
The information in this document was generated 2/23/2024 5:48:17 PM