Jewellery Quarter
Ticket office
Closed now
| Mon: | to |
|---|---|
| Tue: | to |
| Wed: | to |
| Thu: | to |
| Fri: | 4:00 PM to 6:00 PM |
| Sat: | 11:00 AM to 1:00 PM |
| 3:00 PM to 5:00 PM | |
| Sun: | to |
Station details
| Station Operator: WM | |
| Station Code: JEQ |
| Staffing Level: partTime | |
| CCTV: Yes |
| False | Oyster Pre Pay |
| False | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
| False | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
| False> | Lost Property Contact Available |
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Website: Go to website |
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Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Jewellery Quarter Station is accredited by the Secure Station Scheme** |
| True | Customer Help Points |
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Customer Help Points Note: On both platforms |
| False> | Atm Machine |
| False | Baby Change |
| True | Seated Area |
| True | Passenger Information Systems |
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Passenger Information Systems Note: Departure Screens, Announcements, |
| False | Shops |
| False | Station Buffet |
| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. |
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| False | Waiting Room |
| false | Car parking |
| False | Cycle Storage Availability |
| True | Cycle Storage CCTV |
| True | Location for Rail Replacement Services |
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Location For Rail Replacement Service Note: In the event of engineering the bus/coach will collect from: Picks up/sets down at public service bus stops on Vyse Street. Immediately in front of main entrance to station building and opposite. |
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| True | Taxi Rank |
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Taxi Rank Note: BBs 0121 693 3333 TOA 0121 427 8888 |
| True | Bus Service |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
| False | Accessible Booking Office Counter |
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Accessible Booking Office Counter Note: None |
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| False | Accessible Public Telephones |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| True | National Key Toilets |
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National Key Toilets Note: The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. |
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| True | Induction Loop |
| False | Wheelchairs Available |
| True | Ramp For Train Access |
| True | Step Free Access |
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Step Free Access Note: Level access to street from Booking Hall, via automatic doors. Alternative entrance when Booking Hall is closed via hinged door - also level access. 49 steps or lift down to footbridge level. Further 28 steps or lifts down to platform 2 - trains to Snow Hill, or platform 1 - trains to Kidderminster. Level access from platform 2 to Wolverhampton metro platform, and via pedestrian level crossing to Snow Hill Metro platform. 2 lifts from Booking Hall to footbridge and onto platform 1. 1 lift from footbridge to platform 2. |
| False | Accessible Taxis |
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Accessible Taxis Note: Accessible taxis are not available |
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| True | Accessible Ticket Machines |
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| False | Impaired Mobility Set Down |
| True | Helpline Contact |
| 0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day) | |
| True | Helpline Opening Hours |
| Mon - Sun: | 8:00 AM to 10:00 PM |
Live departures & arrivals for Jewellery Quarter
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 15:59 | Birmingham Snow Hill Platform 2 | 2 | Delayed | See details on departure to Birmingham Snow Hill | |
| 16:12 | Dorridge Platform | Cancelled | See details on departure to Dorridge | ||
| 16:15 | Worcester Foregate Street Platform | Cancelled | See details on departure to Worcester Foregate Street | ||
| 16:16 | Worcester Shrub Hill Platform 1 | 1 | On time | See details on departure to Worcester Shrub Hill | |
| 16:23 | Stratford-upon-Avon Platform | Cancelled | See details on departure to Stratford-upon-Avon | ||
| 16:25 | Stourbridge Junction Platform | Cancelled | See details on departure to Stourbridge Junction | ||
| 16:29 | Birmingham Snow Hill Platform | Delayed | See details on departure to Birmingham Snow Hill | ||
| 16:30 | Dorridge Platform | Cancelled | See details on departure to Dorridge | ||
| 16:35 | Kidderminster Platform | Cancelled | See details on departure to Kidderminster | ||
| 16:41 | Whitlocks End Platform | Cancelled | See details on departure to Whitlocks End |
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 15:59 | Kidderminster Platform 2 | 2 | Delayed | See details on departure to Kidderminster | |
| 16:12 | Worcester Shrub Hill Platform | Cancelled | See details on departure to Worcester Shrub Hill | ||
| 16:15 | Dorridge Platform | Cancelled | See details on departure to Dorridge | ||
| 16:16 | Birmingham Snow Hill Platform 1 | 1 | On time | See details on departure to Birmingham Snow Hill | |
| 16:23 | Stourbridge Junction Platform | Cancelled | See details on departure to Stourbridge Junction | ||
| 16:25 | Stratford-upon-Avon Platform | Cancelled | See details on departure to Stratford-upon-Avon | ||
| 16:29 | Worcester Shrub Hill Platform | Delayed | See details on departure to Worcester Shrub Hill | ||
| 16:30 | Kidderminster Platform | Cancelled | See details on departure to Kidderminster | ||
| 16:35 | Dorridge Platform | Cancelled | See details on departure to Dorridge | ||
| 16:41 | Worcester Foregate Street Platform | Cancelled | See details on departure to Worcester Foregate Street |