Heaton Chapel
Ticket office
Open now
Station details
| Station Operator: NT | |
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| Station Code: HTC |
| Staffing Level: partTime | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Northern |
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Ticket Office Note: In the waiting shelter on the Manchester bound platform Accepts card payments only |
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| Lost Property Contact Available | No |
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Phone number:
08002006060 Website: Go to website |
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Customer Services: 08002006060 |
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| Customer Help Points | Yes |
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Customer Help Points Note: Platforms 1&2 |
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| Atm Machine | No |
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| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | No |
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| Station Buffet | No |
| Telephones (Cards & Coins) | No |
| Toilets | No |
| Waiting Room | No |
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Waiting Room Note: shelters only |
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| Car parking | No |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | No |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Replacement transport to Stockport will call at the bus stop on Wellington Road North adjacent to Brook Road Replacement transport to Manchester will call at the bus stop on Wellington Road North by the junction with Claremont Avenue. |
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| Taxi Rank | No |
| Bus Service | Yes |
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Bus Service Note: On both sides of Heaton Moor Road for buses to Manchester, Stockport or Reddish. Busline 0871 200 2233 |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Ticket office staff make every effort to provide the assistance that disabled passengers require. |
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| Accessible Public Telephones | No |
| Accessible Toilets | No |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Category B Station, please note there are no tactile pavings at this station - Scooter Friendly Station - Services towards Manchester (platform 2) : From Heaton Moor Road, up 1 step into the ticket hall, turn right down 18 steps and then a further 25 steps onto the platform. When the ticket hall is closed use the entrance on Tatton Road North (30 paces from the junction of Heaton Moor Road) down a ramp (63 paces, 1:7 slope) onto the platform. Services towards Stockport (platform 1) : Either use the entrance at the junction of Heaton Moor Road and Edgerton Road North, through a 5ft wide gate and down 41 steps onto the platform, or level access is available 200 paces down Edgerton Road North from Heaton Moor Road along a ramp (26 paces, 1:7 slope) onto the platform |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | No |
| Impaired Mobility Set Down | No |
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Impaired Mobility Set Down Note: No designated area is provided. Street set down only available. |
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| Helpline Contact | Yes |
| 0800 138 5560 text relay 18001 0800 138 5560 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: Twenty Four Hours | |
| Staff Help Available | Yes |
| Mon - Fri: 6:05 AM to 6:30 PM Sat: 7:00 AM to 6:30 PM Sun: 9:10 AM to 4:30 PM |
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Assisted Travel: Assistance will be provided by station staff during ticket office opening hours, outside of this the conductor will assist |
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Live departures & arrivals for Heaton Chapel
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 07:19 | Blackpool North Platform 2 | 2 | On time |
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See details on departure to Blackpool North | |
| 07:24 | Manchester Piccadilly Platform 2 | 2 | On time |
n/a
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See details on departure to Manchester Piccadilly | |
| 07:32 | Manchester Piccadilly Platform 2 | 2 | On time |
n/a
|
See details on departure to Manchester Piccadilly | |
| 07:33 | Buxton Platform 1 | 1 | On time |
n/a
|
See details on departure to Buxton | |
| 07:47 | Alderley Edge Platform 1 | 1 | On time |
n/a
|
See details on departure to Alderley Edge | |
| 07:59 | Hazel Grove Platform 1 | 1 | On time |
|
See details on departure to Hazel Grove | |
| 08:08 | Southport Platform 2 | 2 | On time |
n/a
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See details on departure to Southport | |
| 08:11 | Crewe Platform 1 | 1 | On time |
n/a
|
See details on departure to Crewe | |
| 08:16 | Blackpool North Platform 2 | 2 | On time |
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See details on departure to Blackpool North | |
| 08:24 | Manchester Piccadilly Platform 2 | 2 | On time |
n/a
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See details on departure to Manchester Piccadilly |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 07:19 | Stoke-on-Trent Platform 2 | 2 | On time |
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See details on departure to Stoke-on-Trent | |
| 07:24 | Buxton Platform 2 | 2 | On time |
n/a
|
See details on departure to Buxton | |
| 07:32 | Crewe Platform 2 | 2 | On time |
n/a
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See details on departure to Crewe | |
| 07:33 | Manchester Piccadilly Platform 1 | 1 | On time |
n/a
|
See details on departure to Manchester Piccadilly | |
| 07:47 | Southport Platform 1 | 1 | On time |
n/a
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See details on departure to Southport | |
| 07:59 | Blackpool North Platform 1 | 1 | On time |
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See details on departure to Blackpool North | |
| 08:08 | Alderley Edge Platform 2 | 2 | On time |
n/a
|
See details on departure to Alderley Edge | |
| 08:11 | Manchester Piccadilly Platform 1 | 1 | On time |
n/a
|
See details on departure to Manchester Piccadilly | |
| 08:16 | Hazel Grove Platform 2 | 2 | On time |
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See details on departure to Hazel Grove | |
| 08:24 | Buxton Platform 2 | 2 | On time |
n/a
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See details on departure to Buxton |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk