|Station Operator: SE|
|Station Code: HAI|
|Staffing Level: unstaffed|
|Oyster Pre Pay||No|
Applicable Operators: Southeastern
|Passenger Information Systems||Yes|
Passenger Information Systems Note:
|Cycle Storage Availability||No|
|Cycle Storage CCTV||No|
|Location for Rail Replacement Services||Yes|
Location For Rail Replacement Service Note:
Towards Maidstone: Arriva bus stop on High Street, just outside the station.
Towards Strood: Arriva bus stop near the off licence.
Bus Service Note:
Information to plan your onward journey is available in a printable format here
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||No|
Accessible Public Telephones Note:
Public telephones are not wheelchair accessible
|Ramp For Train Access||Yes|
|Step Free Access||No|
Step Free Access Note:
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 1 for services to Strood. There is no step free access to Platform 2. Only stepped access via footbridge to platform 2 for services towards Paddock Wood. Unstaffed station. Ramp for train access and staff to assist, are on the trains.
Accessible Taxis Note:
Accessible taxis are available to book
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
by entrance to platform 1
|Impaired Mobility Set Down||No|
|0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524|
Helpline Contact Note:
*Helpline closed on Christmas Day
|Staff Help Available||No|
|Mon - Sun: Unavailable|
Staff Help Available Note:
Unstaffed station. Ramp for train access and staff to assist, are on the trains.
This is an unstaffed station. Ramp for train access and staff to assist, are on the trains. Only help getting on and off trains is available from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team.