Great Malvern

Address

Great Malvern station
Station Approach
Malvern
WR14 3AL

Ticket office

Mon - Fri:	6:00 AM to 5:00 PM
Sat:	7:00 AM to 2:00 PM
Sun:	Closed

0 Station updates

Station details

General information

Station Operator: WM
Station Code: GMV

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	No
Smartcard Validator	No

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	No
Ticket Machine	Yes
Ticket Office Note: On platform towards Worcester

Passenger services

Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	No
Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.Great Malvern Station is accredited by the Secure Station Scheme

Customer Help Points	Yes
Customer Help Points Note: CIS System

Station facilities

Atm Machine	No
Baby Change	No
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	No
Station Buffet	No
Telephones	Yes
Toilets	Yes
Toilets Note: The toilets are located in the Booking Hall (shared facility for Ladies and Gents). The accessible toilets (non-RADAR) are located in the Booking Hall. All toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Waiting Room	Yes

Car parking

Car parking	Yes

Name: Station Car Park
Operator: SABA UK
Spaces: 122
Car Parking Contact Available: No
Phone number: 0330 123 5247
Website: https://www.nationalrail.co.uk/
Accessible Car Park Equipment: Yes
Accessible Spaces: 2
Accessible Spaces Note:

Parking is free for disabled customers parking in disabled spaces. Details of how to register your free parking can be found on our website: Blue Badge car parking | West Midlands Railway

Cycling

Cycle Storage Availability	Yes
Sheltered: No Spaces: 14 Type: Stands Location:

Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: In the event of engineering the bus/coach will collect from: On the station car park at Platform 1.
Taxi Rank	Yes
Taxi Rank Note: Smiths 01684 568686

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	No
Accessible Booking Office Counter Note: 1 to 1 contact with ticket office staff
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not accessible
Accessible Toilets	Yes
Accessible Toilets Note: The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Wheelchairs Available	No
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Improvement works to the station roof will run from 21st May 2022 to 19th November 2022. During this time, we can not accept mobility scooters for boarding or alighting at this station. Customers will be transferred to Malvern Link station by road transport (a 1.2 mile journey totalling 7 minutes) in order to continue their journey. Please allow an additional 15 minutes at the start and end of your journey in consideration of your road transfer. Customers travelling using a wheelchair will be able to board and alight the service as normal. This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are not available
Accessible Ticket Machines	No
Impaired Mobility Set Down	No
Helpline Contact	Yes
0800 0248998
Helpline Opening Hours	Yes
Mon - Sun: 24 Hours
Staff Help Available	Yes
Mon - Fri: 6:00 AM to 5:00 PM Sat: 7:00 AM to 2:00 PM
Staff Help Available Note: This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Live departures & arrivals for Great Malvern

Departures

Arrivals

Live departures for Great Malvern
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
05:54	London Paddington Platform 1	1	On time	n/a	See details on departure to London Paddington
06:17	Birmingham New Street via Worcester		Cancelled	n/a	See details on departure to Birmingham New Street via Worcester
This train has been cancelled because of a shortage of train crew
06:34	Gloucester Platform 1	1	On time	n/a	See details on departure to Gloucester
06:44	Hereford		On time	n/a	See details on departure to Hereford
06:54	London Paddington Platform 1	1	On time	n/a	See details on departure to London Paddington
07:11	Birmingham New Street via Worcester		On time	n/a	See details on departure to Birmingham New Street via Worcester

Live arrivals at Great Malvern
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
05:52	Worcester Shrub Hill		Cancelled	n/a	See details on departure to Worcester Shrub Hill
This train has been cancelled because of a shortage of train crew
06:11	Gloucester Platform 2	2	On time	n/a	See details on departure to Gloucester
06:44	Worcester Shrub Hill		On time	n/a	See details on departure to Worcester Shrub Hill
06:46	Hereford Platform 1	1	On time	n/a	See details on departure to Hereford
07:10	Hereford		On time	n/a	See details on departure to Hereford

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Great Malvern

No timetables.

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