Great Malvern
Ticket office
Open now
Station details
| Station Operator: WM | |
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| Station Code: GMV |
| Staffing Level: partTime | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: On platform towards Worcester |
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| Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Great Malvern Station is accredited by the Secure Station Scheme** |
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| Customer Help Points | Yes |
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Customer Help Points Note: CIS System |
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| Atm Machine | No |
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| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | No |
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| Station Buffet | No |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: The toilets are located in the Booking Hall (shared facility for Ladies and Gents). The accessible toilets (non-RADAR) are located in the Booking Hall. All toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. |
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| Waiting Room | Yes |
| Car parking | Yes |
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Name: Station Car Park Operator: SABA UK Spaces: 122 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: 0330 1235 247 Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: In the event of engineering the bus/coach will collect from: On the station car park at Platform 1. |
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| Taxi Rank | Yes |
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Taxi Rank Note: Smiths 01684 568686 |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: 1 to 1 contact with ticket office staff |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. |
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| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Improvement works to the station roof will run from 21st May 2022 to 19th November 2022. During this time, we can not accept mobility scooters for boarding or alighting at this station. Customers will be transferred to Malvern Link station by road transport (a 1.2 mile journey totalling 7 minutes) in order to continue their journey. Please allow an additional 15 minutes at the start and end of your journey in consideration of your road transfer. Customers travelling using a wheelchair will be able to board and alight the service as normal. This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are not available |
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| Accessible Ticket Machines | No |
| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0800 0248998 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: Twenty Four Hours | |
| Staff Help Available | Yes |
| Mon - Fri: 6:00 AM to 5:00 PM Sat: 7:00 AM to 2:00 PM |
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Staff Help Available Note: This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for Great Malvern
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 13:45 | Hereford Platform 2 | 2 | 13:48 3 mins late |
n/a
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See details on departure to Hereford | |
| 13:52 | London Paddington Platform 1 | 1 | On time |
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See details on departure to London Paddington | |
| 14:10 | Birmingham New Street via Worcester Platform 1 | 1 | On time |
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See details on departure to Birmingham New Street via Worcester | |
| 14:10 | Hereford Platform 2 | 2 | On time |
n/a
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See details on departure to Hereford | |
| 14:45 | Hereford Platform 2 | 2 | On time |
n/a
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See details on departure to Hereford | |
| 15:10 | Birmingham New Street via Worcester Platform 1 | 1 | On time |
n/a
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See details on departure to Birmingham New Street via Worcester | |
| 15:45 | Hereford Platform 2 | 2 | On time |
n/a
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See details on departure to Hereford |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 13:44 | Birmingham New Street Platform 2 | 2 | 13:47 3 mins late |
n/a
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See details on departure to Birmingham New Street | |
| 13:46 | Hereford Platform 1 | 1 | On time |
n/a
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See details on departure to Hereford | |
| 14:09 | London Paddington Platform 2 | 2 | On time |
n/a
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See details on departure to London Paddington | |
| 14:10 | Hereford Platform 1 | 1 | On time |
n/a
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See details on departure to Hereford | |
| 14:44 | Birmingham New Street Platform 2 | 2 | On time |
n/a
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See details on departure to Birmingham New Street | |
| 15:10 | Hereford Platform 1 | 1 | On time |
n/a
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See details on departure to Hereford | |
| 15:45 | Birmingham New Street Platform 2 | 2 | On time |
n/a
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See details on departure to Birmingham New Street |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk