Great Malvern station
Monday to Friday:
6:00 AM to 5:00 PM
7:00 AM to 2:00 PM
Ticket buying & collection
Oyster Pre Pay:
Ticket Office Note:
On platform towards Worcester
Lost Property Contact Available:
Please contact our Contact Centre
team on: 0333 311 0039. Who are open during the following times:
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except
Christmas Day and Boxing Day.
**Great Malvern Station is accredited by the Secure
Customer Help Points:
Customer Help Points Note:
Passenger Information Systems:
Telephones (Cards & Coins):
The toilets are located in the Booking Hall (shared facility for Ladies and Gents). The accessible toilets (non-RADAR) are located in the Booking Hall. All toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Station Car Park
Car Parking Contact Available:
0330 1235 247
Cycle Storage Availability:
Cycle Storage CCTV:
Location for rail replacement services:
In the event of engineering the bus/coach will collect from: On the station car park at Platform 1.
Taxi Rank Note:
Smiths 01684 568686
Bus Service Note:
Information to plan your onward journey is available in a printable format here
Accessible Booking Office Counter:
Accessible Booking Office Counter Note:
1 to 1 contact with ticket office staff
Accessible Public Telephones:
Accessible Public Telephones Note:
Public telephones are not accessible
Accessible Toilets Note:
The accessible toilets (non-RADAR) are located in the Booking Hall. The toilet facilities are available: Monday - Friday 06:00-17:00, Saturday 07:00-14:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Ramp For Train Access:
Step Free Access:
Step Free Access Note:
Level access to Birmingham platform and booking hall - also level via side gate. Step-free access to Hereford platform (platform 2) via slope. Access between platforms via subway with 23 steps down and up or step-free route via street - long distance including pavement. Handrail on one side only for part of subway. No handrail on ramp leading to Hereford platform. Small car parks on both sides of station. Additional side gate to Hereford platform.
Accessible Taxis Note:
Accessible taxis are not available
Accessible Ticket Machines:
Impaired Mobility Set Down:
Helpline Contact (Phone number):
Helpline Contact Note:
Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day)
Helpline Opening Hours:
Monday to Sunday 8:00 AM to 10:00 PM
Staff Help Available:
Staff Help Available Opening Times:
Monday to Friday 6:00 AM to 5:00 PM
Saturday 7:00 AM to 2:00 PM
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
The information in this document was generated 05/12/2021 11:26:05