Folkestone Central

There are standing height and wheelchair height ticket counters available.

Public telephones are not wheelchair accessible

Platform 1 - Available during staffing hours. This toilet is stoma friendly.

Category A. This station has step free access to all platforms - Step free access via lift or steep ramps from main entrance.

Accessible taxis are available to book

In the booking hall

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point . There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Buffet and Selecta vending machine

Platform 1 - Available during staffing hours

Heated waiting rooms on platforms only available when staff are present

In booking hall

Bus stop outside of the station (exit station, walk down the slope and turn right. Bus stop is just beyond the bridge - what 3 words: bumping.sensual.racetrack).

There is a taxi rank situated near the front of the station

Information to plan your onward journey is available in a printable format here