Ely
Ticket office
Closed now
Station details
| Station Operator: LE | |
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| Station Code: ELY |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Ticket Office Note: Temporary Ticket Office is located in side car park whilst renovation works are taking place |
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| Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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| Customer Help Points | Yes |
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Customer Help Points Note: On each platform |
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| Atm Machine | No |
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Atm Machine Note: Nearest ATM is at Tesco which is across the car park |
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| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | Yes |
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Shops Note: Newsagent on platform 1. Large Tesco supermarket next door to the main car park |
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| Station Buffet | Yes |
| Telephones | No |
| Toilets | Yes |
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Toilets Note: Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed. |
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| Waiting Room | No |
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Waiting Room Note: There is a waiting room on platform 1 and a waiting room on platforms 2 and 3 |
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| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 143 Annual Charge: £1125.00 Daily Charge: £7.50 Monthly Charge: £113.00 Off Peak Charge: £6.50 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £321.00 Weekly Charge: £30.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes In station car park |
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| Cycle Storage CCTV | No |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Replacement transport stop at station entrance |
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| Taxi Rank | No |
| Bus Service | No |
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| Accessible Booking Office Counter | No |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms via a ramped subway. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1 |
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| Accessible Taxis | No |
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Accessible Taxis Note: Details of nearest taxis are shown on station information poster |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0800 028 28 78 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 8:00 PM | |
| Staff Help Available | Yes |
| Mon: 5:15 AM to 1:00 AM Tue: 5:15 AM to 1:00 AM Wed: 5:15 AM to 1:00 AM Thu: 5:15 AM to 1:00 AM Fri: 5:15 AM to 1:00 AM Sat: 5:15 AM to 1:00 AM Sun: 8:00 AM to 1:00 AM |
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Staff Help Available Note: Assistance at this station is provided by a staff member during train service hours. Booking is recommended. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for Ely
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 21:36 | Norwich Platform 1 | 1 | On time |
n/a
|
See details on departure to Norwich | |
| 21:50 | Stansted Airport Platform 2 | 2 | On time |
n/a
|
See details on departure to Stansted Airport | |
| 21:53 | London Kings Cross Platform 3 | 3 | On time |
|
See details on departure to London Kings Cross | |
| 21:57 | Kings Lynn Platform 1 | 1 | On time |
|
See details on departure to Kings Lynn | |
| 22:10 | Cambridge Platform 2 | 2 | 22:19 9 mins late |
n/a
|
See details on departure to Cambridge | |
| 22:17 | London Kings Cross Platform 2 | 2 | On time |
|
See details on departure to London Kings Cross | |
| 22:17 | Norwich Platform 1 | 1 | On time |
n/a
|
See details on departure to Norwich | |
| 22:27 | Colchester Platform 2 | 2 | On time |
n/a
|
See details on departure to Colchester | |
| 22:46 | London Kings Cross Platform 1 | 1 | On time |
n/a
|
See details on departure to London Kings Cross | |
| 22:53 | Cambridge Platform 2 | 2 | On time |
n/a
|
See details on departure to Cambridge |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 21:36 | Cambridge Platform 1 | 1 | 21:33 |
n/a
|
See details on departure to Cambridge | |
| 21:49 | Birmingham New Street Platform 2 | 2 | On time |
n/a
|
See details on departure to Birmingham New Street | |
| 21:53 | London Kings Cross Platform 1 | 1 | On time |
|
See details on departure to London Kings Cross | |
| 22:09 | Norwich Platform 2 | 2 | 22:18 9 mins late |
n/a
|
See details on departure to Norwich | |
| 22:13 | Liverpool Lime Street Platform 1 | 1 | On time |
n/a
|
See details on departure to Liverpool Lime Street | |
| 22:16 | Kings Lynn Platform 2 | 2 | On time |
|
See details on departure to Kings Lynn | |
| 22:26 | Peterborough Platform 2 | 2 | On time |
n/a
|
See details on departure to Peterborough | |
| 22:27 | London Kings Cross Platform 1 | 1 | On time |
|
See details on departure to London Kings Cross | |
| 22:52 | Birmingham New Street Platform 2 | 2 | On time |
n/a
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See details on departure to Birmingham New Street | |
| 22:54 | London Kings Cross Platform 1 | 1 | On time |
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See details on departure to London Kings Cross |
Usual seating availability
More info-
Many seats available
-
Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk