Ely
Ticket office
Open now
Station details
| Station Operator: LE | |
|---|---|
| Station Code: ELY |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
|---|---|
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
| Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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| Customer Help Points | Yes |
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Customer Help Points Note: On each platform |
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| Atm Machine | Yes |
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Atm Machine Note: Located on concourse |
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| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | Yes |
|---|---|
| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Toilets including accessible (radar key) toilets are located on all platforms and open when the station is staffed. |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 143 Annual Charge: £1125.00 Daily Charge: £7.50 Monthly Charge: £113.00 Off Peak Charge: £6.50 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £321.00 Weekly Charge: £30.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes In station car park |
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| Cycle Storage CCTV | No |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Replacement transport stop at station entrance |
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| Taxi Rank | No |
| Bus Service | No |
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms via a ramped subway. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Details of nearest taxis are shown on station information poster |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0800 028 28 78 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 8:00 PM | |
| Staff Help Available | Yes |
| Mon: 5:15 AM to 1:00 AM Tue: 5:15 AM to 1:00 AM Wed: 5:15 AM to 1:00 AM Thu: 5:15 AM to 1:00 AM Fri: 5:15 AM to 1:00 AM Sat: 5:15 AM to 1:00 AM Sun: 8:00 AM to 1:00 AM |
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Staff Help Available Note: Assistance at this station is provided by a staff member during train service hours. Booking is recommended. |
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Assisted Travel: As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
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Live departures & arrivals for Ely
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 10:50 | Cambridge Platform | 10:52 2 mins late |
n/a
|
See details on departure to Cambridge | ||
| 10:53 | London Kings Cross Platform | On time |
|
See details on departure to London Kings Cross | ||
| 10:55 | Kings Lynn Platform | On time |
|
See details on departure to Kings Lynn | ||
| 10:58 | Peterborough Platform 2 | 2 | On time |
n/a
|
See details on departure to Peterborough | |
| 11:15 | Birmingham New Street Platform | On time |
n/a
|
See details on departure to Birmingham New Street | ||
| 11:17 | London Kings Cross Platform | On time |
|
See details on departure to London Kings Cross | ||
| 11:22 | Norwich Platform | On time |
n/a
|
See details on departure to Norwich | ||
| 11:31 | Stansted Airport Platform 2 | 2 | On time |
n/a
|
See details on departure to Stansted Airport | |
| 11:37 | Norwich Platform 1 | 1 | On time |
n/a
|
See details on departure to Norwich | |
| 11:51 | Liverpool Lime Street Platform | On time |
n/a
|
See details on departure to Liverpool Lime Street |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 10:49 | Bristol Temple Meads Platform | 10:51 2 mins late |
n/a
|
See details on departure to Bristol Temple Meads | ||
| 10:52 | Kings Lynn Platform | 10:45 |
|
See details on departure to Kings Lynn | ||
| 10:54 | London Kings Cross Platform | On time |
|
See details on departure to London Kings Cross | ||
| 10:58 | Ipswich Platform 2 | 2 | On time |
n/a
|
See details on departure to Ipswich | |
| 11:14 | Cambridge Platform | On time |
n/a
|
See details on departure to Cambridge | ||
| 11:16 | Kings Lynn Platform | On time |
|
See details on departure to Kings Lynn | ||
| 11:19 | Nottingham Platform | On time |
n/a
|
See details on departure to Nottingham | ||
| 11:23 | London Kings Cross Platform | On time |
|
See details on departure to London Kings Cross | ||
| 11:31 | Norwich Platform 2 | 2 | On time |
n/a
|
See details on departure to Norwich | |
| 11:37 | Stansted Airport Platform 1 | 1 | On time |
n/a
|
See details on departure to Stansted Airport |
Usual seating availability
More info-
Many seats available
-
Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk