Elephant & Castle

Address

Elephant & Castle station
Elephant Road
Camberwell
SE17 1LB

Ticket office

Mon - Fri:	7:00 AM to 8:10 PM
Sat:	6:40 AM to 8:10 PM
Sun:	9:10 AM to 6:40 PM

0 Station updates

Station details

General information

Station Operator: TL
Station Code: EPH

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Travelcard: Zone 1/2
Oyster Pre Pay	No
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes
Oyster Comments: Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	No
Ticket Machine	Yes

Passenger services

Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	No

Customer Help Points	Yes

Station facilities

Atm Machine	Yes
Atm Machine Note: ATM located in ticket hall
Baby Change	Yes
Baby Change Note: Platform 2
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	No
Station Buffet	Yes
Telephones	No
Toilets	Yes
Toilets Note: Platform 2
Waiting Room	No
Waiting Room Note: Heated waiting areas are available on platforms 2, 3 and 4

Car parking

Car parking	No

Cycling

Cycle Storage Availability	No

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
Taxi Rank	Yes
Taxi Rank Note: No

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Accessibility

Accessible Booking Office Counter	No
Induction Loop	Yes
Accessible Public Telephones	No
Accessible Toilets	No
Wheelchairs Available	No
Ramp For Train Access	No
Step Free Access	No
Step Free Access Note: This is a Category C station: This station does not have step-free access. Assistance Meeting Point is the Ticket Office. This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Accessible Taxis	Yes
Accessible Taxis Note: No
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Impaired Mobility Set Down	No
Helpline Contact	Yes
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com \| Phone - 0800 058 2844 \| Textphone - 0800 138 1018
Helpline Opening Hours	Yes
Mon - Sun: 24 Hours
Staff Help Available	Yes
Mon - Fri: 5:00 AM to 12:30 AM Sat: 6:00 AM to 12:30 AM Sun: 9:00 AM to 12:00 AM
Staff Help Available Note: There is no ramp available to provide level access between train and platform at this station
Assisted Travel: Assistance can be pre booked up to two hours before departure by contacting Assisted Travel. If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival. Trains calling at this station do not have on board staff. You can arrange assistance on arrival by: Pressing the “emergency & assisted travel” button on a station Help Point Calling our freephone number: 0808 168 1238 Texting us on 07970 511077 Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Accessibility at the station - Thameslink.

Live departures & arrivals for Elephant & Castle

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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Elephant & Castle

Address

Ticket office

Station details

Live departures & arrivals for Elephant & Castle

Usual seating availability