Edinburgh
Ticket office
Closed now
Station details
| Station Operator: NR | |
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| Station Code: EDB |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: In the Travel Centre |
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| Lost Property Contact Available | No |
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Phone number:
0330 024 0215 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Automatic Ticket Gates operate at Platforms 6, 7, 11, 12, and 13-18. |
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Customer Services: Please ask a welcome host or at the travel centre / mobility assistance room or at the customer information point in the centre of the main concourse |
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| Customer Help Points | Yes |
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Customer Help Points Note: There is a Customer Information Point in the Main Concourse opposite the main departure boards. |
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| Atm Machine | Yes |
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Atm Machine Note: Located on concourse Located by the ticket office |
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| Baby Change | Yes |
| Seated Area | No |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | Yes |
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Shops Note: Wide range of shops Passport Photo Booth |
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| Station Buffet | Yes |
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Station Buffet Note: Coffee shop Public House/Bar Food outlet (Seating available) |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
| Waiting Room | Yes |
| Car parking | Yes |
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Name: New Street: Long Stay Operator: APCOA Spaces: 617 Car Parking Contact Available: No Phone number: 0345 077 4224 Website: Go to website Note: To book online parking see http://www.trainstationparking.co.uk/ |
Annual Charge:
N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
| Cycle Storage Availability | Yes |
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Sheltered: Yes Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces). |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Pre- Planned improvement works - Buses pick up / drop off on Waterloo Place, pick up across from Apex Hotel and drop off outside the Apex Hotel. Emergency rail replacement - Buses pick up / drop off Market Street at the junction of Jeffrey Street. |
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| Taxi Rank | Yes |
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Taxi Rank Note: Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station. |
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| Bus Service | Yes |
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Bus Service Note: Buses can be found on Princess Street exit 1. Lothian Buses provide a network of daily and frequent bus services around the city. For details please visit: www.lothianbuses.com All Lothian buses are accessible and can be lowered to give step free access and have a dedicated mobility space. Buy an Edinburgh PLUSBUS ticket with you train ticket, for unlimited bus travel around the whole of Edinburgh. For details please visit: www.plusbus.info Edinburgh Tram stop can be found just outside the station entrance. The tram route runs from Edinburgh Airport to York Place in the City Centre. For full details please visit: www.edinburghtrams.com |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: All ticket office windows are DDA complaint with lowered ledges for disabled passengers. No lowered counter |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Available in part on the main concourse during Station Opening times |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: At entrance to Public Toilets |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: There is step free access to all parts of the station with lifts and escalators giving access to the platforms |
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| Accessible Taxis | No |
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Accessible Taxis Note: Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts. |
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| Accessible Ticket Machines | No |
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Accessible Ticket Machines Note: All Virgin Trains East Coast machines are DDA compliant in the Travel Centre |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: A drop off area is located at Calton Road, an assistance call point is located beside the lift. Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator:
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| Helpline Contact | Yes |
| If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. | |
| Staff Help Available | Yes |
| Mon - Fri: 4:00 AM to 12:45 AM Sat: 4:00 AM to 12:45 AM Sun: 6:00 AM to 12:45 AM |
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Staff Help Available Note: Assistance is available from welcome hosts, the travel centre, and the mobility assistance office as well as the customer information point in the main concourse. The Mobility Assistance Room is located opposite platform 4. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for Edinburgh
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk