Ticket Gate Comments: Automatic Ticket Gates operate at Platforms 12-18.

Sheltered: Yes
Spaces: 223
Type: Stands
Location:

Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).

Location For Rail Replacement Service Note:

Buses pick up/drop off outside the station on Jeffrey Street.

Taxi Rank Note:

Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.

Accessible Booking Office Counter Note: All ticket office windows are DDA complaint with lowered ledges for disabled passengers.

No lowered counter

Accessible Public Telephones Note:

Available in part on the main concourse during Station Opening times

National Key Toilets Note:

At entrance to Public Toilets

Step Free Access Note:

There is step free access to all parts of the station with lifts and escalators giving access to the platforms

Accessible Taxis Note:

Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts. 

Accessible Ticket Machines Note:

All Virgin Trains East Coast machines are DDA compliant in the Travel Centre

Impaired Mobility Set Down Note:

A drop off area is located at Calton Road, an assistance call point is located beside the lift.

Assistance is available to and from platforms, please call in advance to use this service. Please contact customer services of the relevant train operator: London North Eastern Railway - 03457 225 333. Virgin Trains - 0845 744 3366. ScotRail - 0845 6015 929