Ebbsfleet International Train Station

Address

Ebbsfleet International station
International Way
Ebbsfleet Valley
DA10 1EB

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Ebbsfleet International, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:35-22:00
Sat:	05:35-22:00
Sun:	09:20-17:40

1 Station updates

Station details

The lift for platforms 5 & 6 at Ebbsfleet is out of service. The nearest station with step-free access is Stratford International.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	There are standing height and wheelchair height ticket counters available.
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	booking hall
Accessible Toilets	Yes	Booking Hall- Available during staffing hours. This toilet is stoma friendly.
Step Free Access	No	Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from platform 5 & 6 (North Kent platforms) to main entrance and to interchange with South Kent platforms 2 & 3 involve using a ramp. Lifts available from station concourse to access platforms.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train as possible you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes	Only available when staff present
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes	M&S
Station Buffet	Yes	coffee shop
Toilets	Yes	Booking Hall - Available during staffing hours
CCTV	Yes
Telephones	No
Waiting Room	No	The shelters are on the platforms and have heating

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		The Lower Concourse Ticket Office is open between 05:35 and 10:00 on Weekdays only. Outside of these times, please use the main ticket office.

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		0345 322 7021
Customer Help Points	Yes	On platform
Customer Services: 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park - A, B C & D Operator: HS1 Spaces: 4945 Car Parking Contact Available: No Phone number: 0207 431 4001 Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: No Accessible Spaces: 84	Daily Charge: £10.20 Weekly Charge: £42.10 Monthly Charge: £136.70
Name: Station Car Park - Premium Operator: HS1 Spaces: 280 Car Parking Contact Available: No Phone number: 0207 431 4001 Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: No Accessible Spaces: 6	Daily Charge: £5.80 Weekly Charge: £53.30 Monthly Charge: £172.20

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 44 Type: Stands Location: On the approach to the station from the main car parks Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 44
Type: Stands
Location:

On the approach to the station from the main car parks

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Coach bays at the far end of the main station concourse (what 3 words: grit.feed.agenda)
Taxi Rank	No
Bus Service	No

General information

Station Operator	HS
Station Code	EBD
Staffing Level	Full Time

Live departures & arrivals for Ebbsfleet International

Departures

Arrivals

Live departures for Ebbsfleet International
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
11:35	London St Pancras (Intl) Platform 2	2	On time	n/a
11:48	Strood			n/a
11:50	London St Pancras (Intl) Platform 3	3	On time	n/a
11:59	London St Pancras (Intl) Platform 2	2	On time
11:59	Margate Platform 3	3	On time
12:23	Ashford International Platform 3	3	On time
12:35	London St Pancras (Intl) Platform 2	2	On time	n/a
12:48	Strood			n/a
12:50	London St Pancras (Intl) Platform 3	3	On time	n/a
12:59	London St Pancras (Intl) Platform 2	2	On time

Live arrivals at Ebbsfleet International
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
11:34	Ashford International Platform 2	2	On time	n/a
11:38	London St Pancras (Intl) Platform 3	3	On time	n/a
11:40	Strood			n/a
11:58	Margate Platform 2	2	On time
11:58	London St Pancras (Intl) Platform 3	3	On time
12:22	London St Pancras (Intl) Platform 3	3	On time
12:34	Ashford International Platform 2	2	On time	n/a
12:38	London St Pancras (Intl) Platform 3	3	On time	n/a
12:40	Strood			n/a
12:58	Margate Platform 2	2	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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