Durham
Ticket office
Closed now
| Mon: | 6:00 AM to 7:30 PM |
|---|---|
| Tue: | 6:00 AM to 7:30 PM |
| Wed: | 6:00 AM to 7:30 PM |
| Thu: | 6:00 AM to 7:30 PM |
| Fri: | 6:00 AM to 8:00 PM |
| Sat: | 6:00 AM to 7:00 PM |
| Sun: | 8:00 AM to 8:00 PM |
Station details
| Station Operator: GR | |
| Station Code: DHM |
| Staffing Level: partTime | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
|
Penalty Fares: Applicable Operators: TransPennine Express |
|
|
Ticket Office Note: Four machines on Southbound platform and two Cash/Card machines on Northbound platform. |
|
| Lost Property Contact Available | No |
|
Phone number:
01302 362175 Website: Go to website |
|
| Ticket Gate | Yes |
|
Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. |
|
| Customer Help Points | Yes |
| Atm Machine | Yes |
| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
|
Passenger Information Systems Note: |
|
| Shops | No |
| Station Buffet | Yes |
| Telephones | Yes |
| Toilets | Yes |
|
Toilets Note: The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. |
|
| Waiting Room | No |
|
Waiting Room Note: Waiting Room Platform 1 opening hours Monday to Saturday - 04:00 - 22:00 Sunday 08:00 - 22:00 Platform 2 opening hours Monday to Saturday 05:30 - 20:00 Sunday 09:00 - 20:00 |
|
| Car parking | Yes |
|
Name: Station Car Park Operator: London North Eastern Railway Spaces: 358 Annual Charge: £1665.00 Daily Charge: £14.50 Monthly Charge: £225.00 Off Peak Charge: £5.00 Six Monthly Charge: N/A Per Hour Charge: £2.50 Three Monthly Charge: £575.00 Weekly Charge: £63.00 |
|
| Car Parking Contact Available | No |
|
Phone number: Website: Go to website Note: For a map of how to get to the car park, please click here. |
|
| Cycle Storage Availability | Yes |
|
Sheltered: Yes North end of Platforms 1 and 2 |
|
| Cycle Storage CCTV | Yes |
| Location for Rail Replacement Services | Yes |
|
Location For Rail Replacement Service Note: Pick Up / Drop Off in the station car park. |
|
| Taxi Rank | Yes |
|
Taxi Rank Note: Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727. |
|
| Bus Service | Yes |
|
Bus Service Note: Information to plan your onward journey is available in a printable format here |
|
| Accessible Booking Office Counter | Yes |
|
Accessible Booking Office Counter Note: DDA compliant counter is available during Travel Centre opening times |
|
| Accessible Public Telephones | No |
| National Key Toilets | Yes |
|
National Key Toilets Note: The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms. |
|
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
|
Step Free Access Note: Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' -one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank |
|
| Accessible Taxis | No |
| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
| Helpline Contact | Yes |