Diss

Address

Diss station
Station Road
Diss
IP22 4HN

Ticket office

Mon - Fri:	6:05 AM to 7:25 PM
Sat:	7:15 AM to 3:20 PM
Sun:	9:00 AM to 6:25 PM

0 Station updates

Station details

March 2024: Due to some current staffing vacancies within our station team at Diss, customers may find the ticket office closed at times when it would usually be open. We apologise in advance for any inconvenience while we are actively recruiting and training some new colleagues to join the team.

General information

Station Operator: LE
Station Code: DIS

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	Yes
Smartcard Validator	Yes

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Lost Property Contact Available	No
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Customer Help Points	Yes
Customer Help Points Note: Help points can be found at the following location(s): Platform 1 (for trains towards London) - In between the entrances to Coffee Link and the male toilets, fixed to the platform-facing wall of the station building Platform 2 (for trains towards Norwich) - Next to the ticket machine and the waiting room, fixed to the platform-facing wall of the station building

Customer Help Points

Customer Help Points Note:

Help points can be found at the following location(s):

Platform 1 (for trains towards London) - In between the entrances to Coffee Link and the male toilets, fixed to the platform-facing wall of the station building
Platform 2 (for trains towards Norwich) - Next to the ticket machine and the waiting room, fixed to the platform-facing wall of the station building

Station facilities

Atm Machine	No
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	No
Station Buffet	Yes
Station Buffet Note: Coffeelink
Telephones	Yes
Toilets	Yes
Toilets Note: The male and the female toilets are located in the station building and can be accessed from Platform 1 (for trains towards London). An accessible toilet is available via the waiting room on Platform 1, for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 05:30 - 19:30Saturday 05:30 - 19:30Sunday 07:30 - 19:30
Waiting Room	No
Waiting Room Note: The main waiting room is located in the station building on Platform 1 (for trains towards London). There is another waiting room on Platform 2 (for trains towards Norwich), and this is available for customers to use between the hours of 05:30-19:00 Monday to Friday, 05:30-19:30 on Saturday's, and 07:30-19:30 on Sunday's.

Car parking

Car parking	Yes

Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 326
Car Parking Contact Available: No
Phone number: 0345 050 7080
Website: https://www.ncp.co.uk/find-a-car-park/car-parks/diss-station-g-anglia/
Accessible Car Park Equipment: Yes
Accessible Spaces: 6

Daily Charge: £6.00
Weekly Charge: £30.00
Monthly Charge: £115.00

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 20 Type: Stands Location: There are 5 cycle stands located under the footbridge steps on Platform 1 (for trains towards London), as well as 5 cycle stands under the footbridge steps on Platform 2 (for trains towards Norwich).

Cycle Storage Availability

Sheltered: Yes
Spaces: 20
Type: Stands
Location:

There are 5 cycle stands located under the footbridge steps on Platform 1 (for trains towards London), as well as 5 cycle stands under the footbridge steps on Platform 2 (for trains towards Norwich).

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Rail replacement bus services pick up and drop off in the station car park.
Taxi Rank	No

Bus Service	No

Accessibility

Accessible Booking Office Counter	No
Induction Loop	Yes
Accessible Public Telephones	No
Accessible Toilets	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: This station has step free access to both platforms. However, please note that it is a long walking route from the ticket office to Platform 2 (for trains towards Norwich) if you can't use the stepped footbridge between platforms. There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, so please allow plenty of time for your journey. This station is a category B2 station according to ORR station classification system https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office.

Accessible Taxis	Yes
Accessible Taxis Note: Details of nearest taxis are shown on station information poster
Accessible Ticket Machines	Yes
Impaired Mobility Set Down	No
Helpline Contact	Yes
0800 028 28 78
Helpline Opening Hours	Yes
Mon - Sun: 8:00 AM to 8:00 PM
Staff Help Available	Yes
Mon - Fri: 5:00 AM to 10:00 PM Sat: 5:00 AM to 10:00 PM Sun: 7:00 AM to 10:00 PM
Staff Help Available Note: Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By speaking with a member of station staff By calling 0345 600 7245 (option 4) By selecting the help button on the ticket machine at this station By using one of the two Help Points at this station
Assisted Travel: As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.

Live departures & arrivals for Diss

Departures

Arrivals

Live departures for Diss
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
18:17	London Liverpool Street Platform 1	1	On time	n/a	See details on departure to London Liverpool Street
18:23	Norwich Platform 2	2	On time	n/a	See details on departure to Norwich
18:49	London Liverpool Street Platform 1	1	On time	n/a	See details on departure to London Liverpool Street
19:03	Norwich Platform 2	2	On time	n/a	See details on departure to Norwich
19:17	London Liverpool Street Platform 1	1	On time	n/a	See details on departure to London Liverpool Street
19:27	Norwich Platform 2	2	On time	n/a	See details on departure to Norwich
19:49	London Liverpool Street Platform 1	1	On time	n/a	See details on departure to London Liverpool Street
20:03	Norwich Platform 2	2	On time	n/a	See details on departure to Norwich

Live arrivals at Diss
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
18:16	Norwich Platform 1	1	On time	n/a	See details on departure to Norwich
18:22	London Liverpool Street Platform 2	2	On time	n/a	See details on departure to London Liverpool Street
18:48	Norwich Platform 1	1	On time	n/a	See details on departure to Norwich
19:02	London Liverpool Street Platform 2	2	On time	n/a	See details on departure to London Liverpool Street
19:16	Norwich Platform 1	1	On time	n/a	See details on departure to Norwich
19:26	London Liverpool Street Platform 2	2	On time	n/a	See details on departure to London Liverpool Street
19:48	Norwich Platform 1	1	On time	n/a	See details on departure to Norwich
20:02	London Liverpool Street Platform 2	2	On time	n/a	See details on departure to London Liverpool Street

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Diss

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