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Last updated: 13:16

Canterbury West

Address

Canterbury West station
Station Road West
Canterbury
CT2 8AN

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Ticket office

Open now

Station details

  • All toilets are out of use until further notice.

Station Operator: SE
Station Code: CBW
Staffing Level: partTime
CCTV: Yes

Oyster Pre Pay No
Oyster Validator No
Smartcard Issued Yes
Smartcard Validator Yes
Oyster Topup No
Prepurchase Collection Yes
Smartcard Topup Yes
Ticket Machine Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains

Lost Property Contact Available Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate Yes
Customer Services:
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points Yes
Customer Help Points Note:
On platform

Atm Machine No
Atm Machine Note:
Located on concourse
Baby Change Yes
Seated Area Yes
Passenger Information Systems Yes
Passenger Information Systems Note:
Departure Screens, Announcements,
Shops No
Station Buffet Yes
Station Buffet Note:
Coffee shop and Selecta vending machine
Telephones (Cards & Coins) Yes
Toilets Yes
Toilets Note:
Platform 1 - Available during staffing hours
Waiting Room No
Waiting Room Note:
Heated waiting room on platforms 1 and 2 Only available when staff present

Car parking Yes
Name: Station Car Park
Operator: APCOA Parking
Spaces: 112

Annual Charge: £1282.10
Daily Charge: £7.70
Monthly Charge: £118.70
Off Peak Charge: £6.90
Six Monthly Charge: £708.70
Per Hour Charge: N/A
Three Monthly Charge: £354.30
Weekly Charge: £33.60
Car Parking Contact Available No
Phone number: 0330 333 9232
Website: Go to website
Note:

From 1st June - new off peak evening rate (after 18:00) - £1.50

Number of accessible spaces: 4

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Cycle Storage Availability Yes

Sheltered: Yes
Spaces: 134
Type: Stands
Location: downside platform - London end
Cycle Storage CCTV No

Location for Rail Replacement Services Yes
Location For Rail Replacement Service Note:

Station forecourt 
Taxi Rank Yes
Taxi Rank Note:

There is a taxi rank at the front of the station.
Bus Service Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessible Booking Office Counter Yes
Accessible Booking Office Counter Note:
Counters can be raised or lowered to suit all customers
Accessible Public Telephones No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible
Accessible Toilets Yes
Accessible Toilets Note:
Platform 1 - Available during staffing hours
Induction Loop Yes
Wheelchairs Available Yes
Ramp For Train Access Yes
Step Free Access Yes
Step Free Access Note:
Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Accessible Taxis No
Accessible Taxis Note:

Accessible taxis are available to book
Accessible Ticket Machines Yes
Accessible Ticket Machines Note:

two within concourse.
Impaired Mobility Set Down Yes
Helpline Contact Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note:
*Helpline closed on Christmas Day
Staff Help Available Yes
Mon - Fri: 5:00 AM to 1:30 AM
Sat: 5:00 AM to 1:30 AM
Sun: 7:00 AM to 12:30 AM
Assisted Travel:
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Live departures & arrivals for Canterbury West

Departures
Arrivals
Live departures for Canterbury West
Due Destination Platform Expected Usual Seat AvailabilityUsual seat availability Train LengthCoaches further details 
13:26 London St Pancras (Intl) Platform 1 1 On time
6 See details on departure to London St Pancras (Intl)
13:27 Ramsgate Platform 2 2 On time
8 See details on departure to Ramsgate
14:03 London Victoria via Ashford International & Maidstone East Platform 1 1 On time
8 See details on departure to London Victoria via Ashford International & Maidstone East
14:08 Margate Platform 2 2 On time
6 See details on departure to Margate
14:26 London St Pancras (Intl) Platform 1 1 On time
6 See details on departure to London St Pancras (Intl)
14:27 Ramsgate Platform 2 2 On time
8 See details on departure to Ramsgate
15:03 London Victoria via Ashford International & Maidstone East Platform On time
8 See details on departure to London Victoria via Ashford International & Maidstone East
15:08 Margate Platform On time
6 See details on departure to Margate
Live arrivals at Canterbury West
Due Destination Platform Expected Usual Seat AvailabilityUsual seat availability Train LengthCoaches further details 
13:26 London Victoria Platform 2 2 On time
8 See details on departure to London Victoria
13:26 Margate Platform 1 1 On time
6 See details on departure to Margate
14:02 Ramsgate Platform 1 1 On time
8 See details on departure to Ramsgate
14:06 London St Pancras (Intl) Platform 2 2 On time
6 See details on departure to London St Pancras (Intl)
14:26 London Victoria Platform 2 2 On time
8 See details on departure to London Victoria
14:26 Margate Platform 1 1 On time
6 See details on departure to Margate
15:02 Ramsgate Platform On time
8 See details on departure to Ramsgate
15:06 London St Pancras (Intl) Platform On time
6 See details on departure to London St Pancras (Intl)

Usual seating availability

More info
  • Many seats available
  • Plenty of seats available
  • Some seats available
  • Only a few seats available
  • Standing room only
  • n/a
    Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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