Canterbury West
Ticket office
Closed now
| Mon - Fri: | 6:15 AM to 7:30 PM |
|---|---|
| Sat: | 6:15 AM to 7:30 PM |
| Sun: | 8:30 AM to 5:00 PM |
Station details
| Station Operator: SE | |
| Station Code: CBW |
| Staffing Level: partTime | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southeastern |
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Ticket Office Note: On way in to access trains |
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| Lost Property Contact Available | Yes |
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Phone number:
0345 322 7021 Website: Go to website |
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| Ticket Gate | Yes |
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Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021 |
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| Customer Help Points | Yes |
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Customer Help Points Note: On platform |
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| Atm Machine | No |
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Atm Machine Note: Located on concourse |
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| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | No |
| Station Buffet | Yes |
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Station Buffet Note: Coffee shop |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Platform 1 - Available during staffing hours |
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| Waiting Room | No |
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Waiting Room Note: platforms 1 and 2 |
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| Car parking | Yes |
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Name: Station Car Park Operator: Saba Park Solutions UK Limited Spaces: 112 Annual Charge: £1249.70 Daily Charge: £7.60 Monthly Charge: £115.70 Off Peak Charge: £6.80 Six Monthly Charge: £690.80 Per Hour Charge: N/A Three Monthly Charge: £345.40 Weekly Charge: £32.80 |
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| Car Parking Contact Available | No |
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Phone number: 03301 235 247 Website: Go to website Note: From 1st June - new off peak evening rate (after 18:00) - £1.50 |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | No |
| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Station forecourt |
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| Taxi Rank | Yes |
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Taxi Rank Note: There is a taxi rank at the front of the station. |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: Platform 1 - Available during staffing hours |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available to book |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: two within concourse. |
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| Impaired Mobility Set Down | Yes |
| Helpline Contact | Yes |
| 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 | |
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Helpline Contact Note: *Helpline closed on Christmas Day |
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| Staff Help Available | Yes |
| Mon - Fri: 5:00 AM to 1:30 AM Sat: 5:00 AM to 1:30 AM Sun: 7:00 AM to 12:30 AM |
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Staff Help Available Note: Assistance/Help available from station staff from First to Last trains. |
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Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. |
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Live departures & arrivals for Canterbury West
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 20:05 | London Victoria via Ashford International & Maidstone East Platform 1 | 1 | On time | coaches | See details on departure to London Victoria via Ashford International & Maidstone East |
| 20:08 | Margate Platform 2 | 2 | On time | coaches | See details on departure to Margate |
| 20:26 | London St Pancras (Intl) Platform 1 | 1 | On time | coaches | See details on departure to London St Pancras (Intl) |
| 20:42 | London Charing Cross via Tonbridge Platform 1 | 1 | On time | coaches | See details on departure to London Charing Cross via Tonbridge |
| 20:56 | Ramsgate Platform 2 | 2 | On time | coaches | See details on departure to Ramsgate |
| 21:05 | London Victoria via Ashford International & Maidstone East Platform 1 | 1 | On time | coaches | See details on departure to London Victoria via Ashford International & Maidstone East |
| 21:08 | Margate Platform 2 | 2 | On time | coaches | See details on departure to Margate |
| 21:26 | London St Pancras (Intl) Platform 1 | 1 | On time | coaches | See details on departure to London St Pancras (Intl) |
| 21:42 | London Charing Cross via Tonbridge Platform | On time | coaches | See details on departure to London Charing Cross via Tonbridge | |
| 21:54 | Ramsgate Platform | On time | coaches | See details on departure to Ramsgate |
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 19:55 | London Charing Cross Platform 2 | 2 | On time | coaches | See details on departure to London Charing Cross |
| 20:06 | London St Pancras (Intl) Platform 2 | 2 | On time | coaches | See details on departure to London St Pancras (Intl) |
| 20:26 | London Victoria Platform 2 | 2 | On time | coaches | See details on departure to London Victoria |
| 20:26 | Margate Platform 1 | 1 | On time | coaches | See details on departure to Margate |
| 20:41 | Ramsgate Platform 1 | 1 | On time | coaches | See details on departure to Ramsgate |
| 20:55 | London Charing Cross Platform 2 | 2 | On time | coaches | See details on departure to London Charing Cross |
| 21:06 | London St Pancras (Intl) Platform 2 | 2 | On time | coaches | See details on departure to London St Pancras (Intl) |
| 21:26 | Margate Platform 1 | 1 | On time | coaches | See details on departure to Margate |
| 21:27 | London Victoria Platform 2 | 2 | On time | coaches | See details on departure to London Victoria |
| 21:41 | Ramsgate Platform | On time | coaches | See details on departure to Ramsgate |