Canterbury West

Address

Canterbury West station
Station Road West
Canterbury
CT2 8AN

Ticket office

Mon - Fri:	6:15 AM to 7:30 PM
Sat:	6:15 AM to 7:30 PM
Sun:	8:30 AM to 5:00 PM

1 Station updates

Station details

General information

Station Operator: SE
Station Code: CBW

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	Yes
Smartcard Validator	Yes

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On way in to access trains

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Ticket Gate	Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Station facilities

Atm Machine	No
Atm Machine Note: Located on concourse
Baby Change	Yes
Baby Change Note: Only available when staff present
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	No
Station Buffet	Yes
Station Buffet Note: Coffee shop and Selecta vending machine
Telephones	Yes
Toilets	Yes
Toilets Note: Platform 1 - Available during staffing hours
Waiting Room	No
Waiting Room Note: Heated waiting room on platforms 1 and 2 Only available when staff present

Car parking

Car parking	Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 112
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 134 Type: Stands Location: downside platform - London end Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: Yes
Spaces: 134
Type: Stands
Location:

downside platform - London end

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Station forecourt
Taxi Rank	Yes
Taxi Rank Note: There is a taxi rank at the front of the station.

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	Yes
Accessible Booking Office Counter Note: Counters can be raised or lowered to suit all customers
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: Platform 1 - Available during staffing hours
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	Yes
Step Free Access Note: Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: two within concourse.
Impaired Mobility Set Down	Yes
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	Yes
Mon - Fri: 5:00 AM to 1:30 AM Sat: 5:00 AM to 1:30 AM Sun: 7:00 AM to 12:30 AM
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.

Live departures & arrivals for Canterbury West

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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Canterbury West

Address

Ticket office

Station details

Live departures & arrivals for Canterbury West

Usual seating availability