Berkhamsted

Rail replacement buses will use the public bus stops on either side of High Street, near the front of the station

Taxi free phone on forecourt

Information to plan your onward journey is available in a printable format here

Booking clerk would go out side and serve the customer

Public telephones are not accessible

Level access to booking hall and subway and to platforms via the lifts. This station is a category B station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Alternatively, 22 steps to Platform 1. Ramp then 22 steps or stair lift to Platform 3 (staff assistance only) and 2 steps or ramp to Platform 2. 24 steps to Platform 4, or step free via street and car park, and then via ramp. Step free route between Platforms 2 and 3 and Platform 4 is 150m. 16 steps down from car park to subway entrance via direct route.

 There is a Ticket Vending Machine at each station entrance.

Level access to Booking Hall and Subway

This station is not staffed at all times, when this station is unstaffed we can accept bookings for boarding and alighting assistance.
All of our trains have ramps on board that our conductors are trained to use.

We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish).

  Please contact London Northwestern Railway Passenger Assist team on 0800 024 8997

This station is unstaffed;

 If you need assistance from station staff, you can contact West Midlands Railway Passenger Assist team on: 0800 024 8997. You can book assistance on London Northwestern Railway services up to 4 hours before your journey on the day of travel, (or by 2200 the day before travel). .