Basingstoke

Customer Help points are located on every platform

All platforms

Weekend Tickets available after 1200 Friday £9.40

Bunion Place and North Yard - Off Peak from 1300 Monday to Friday

18 Electric Vehicle Charging Points are available.

Station Forecourt, off Alencon Link

Private Hire / Black Cabs outside Station Entrance 

Information to plan your onward journey is available in a printable format here

Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.

Please be aware that this station has no tactile paving on the platform edge.

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.