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Why is my usual train no longer stopping at my station although it is on the timetable? And how long is this likely to continue?

In the autumn when track conditions are poor, we may need to run a reduced (or amended) timetable. This means we skip some smaller stations on our routes at off-peak times. It’s also known as a leaf fall timetable. 
The stations we skip are usually:
  • Less busy, or
  • Close to a larger station, or
  • Ones with good bus links
We only use our reduced timetable when Network Rail says they expect major disruption due to poor track conditions. 

Why have you chosen to run a reduced timetable?

A reduced timetable is the best way to keep our overall service running well when conditions are poor. 
For example, when there are leaves on the track, drivers have to brake a lot and the journey takes longer. If we skip a few smaller stations there’s more chance of reaching our final destination on time. 
Deciding in advance to run a reduced timetable also means we’re less likely to change or cancel journeys at the last minute.

How much notice will you give passengers that you are skipping stations?

We give 24 hours’ notice that we’ll be running a reduced timetable. You can find the information in stations, on Twitter, on our website and through National Rail updates.

In an emergency, we may need to give less than 24-hours’ notice.

How will I be affected if my station is being missed?

Trains will still stop at smaller stations, just not as frequently as usual. In most cases, you should be able to get on a train either side of the one that’s not stopping. 
We don’t skip stations on morning peak trains to/evening peak trains from London.

How do you decide when to implement the reduced timetable?

We only use our reduced timetable when Network Rail says they expect major disruption due to poor track conditions. 
Peak services to/from London won’t be affected unless it’s an emergency.

How else do you plan for adverse weather?

Running a reduced timetable is just one of the ways we prepare for the autumn period, which runs until December.

We also work together with Network Rail to:

  • Prepare our fleet of trains
  • Prepare and clean our tracks
  • Train our drivers on actions to take during bad weather
  • Continually monitor the condition of our trains and tracks

Read about how we handle delays caused by leaves, flooding and more.

Do any other train companies run reduced timetables in the autumn?

Yes, lots of other companies run reduced timetables around autumn time when track conditions are challenging. 
London Midland, for example,  runs a reduced stopping pattern in autumn to help improve the reliability of the network.

Can I claim compensation if the train skips my usual station?

If you’re delayed by more than 15 minutes against the timetable, you can claim compensation use the Deplay Repay scheme.

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