Welling

Counters can be raised or lowered to suit all customers

station forecourt

Platform 1- Available during staffing hours. This toilet is stoma friendly.

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 for services towards London via main entrance off Station Approach Road. Step free access to Platform 2 for services away from London via side entrance on Car Park side of station.  Step free interchange between platforms via the street approximately 300 metres. Stepped access between platforms available via foot bridge.

Accessible taxis are available to book

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline or if unstaffed the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Public telephones are not wheelchair accessible

newspapers

Coffee kiosk and Selecta vending machines

Platform 1- Available during staffing hours

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

On platform

Sheltered: Yes
Spaces: 28
Type: Stands
Location:

Platform 1

You may leave your cycle in the rack provided however you do so at your own risk.

• Towards Lewisham - Bus stop D on Bellegrove Road (what 3 words: wooden.zones.drop).
• Towards Dartford - Bus stop C on Bellegrove Road (what 3 words: caged.enter.secret).

Information to plan your onward journey is available in a printable format here