Falconwood Train Station

Address

Falconwood station
Lingfield Crescent
Falconwood
SE9 2RN

Station staff availability

Station staff availability
Mon - Fri	06:10-19:50
Sat	08:10-14:50
Sun	08:10-15:40

For full accessibility information at Falconwood, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:10-19:30
Sat:	08:10-14:50
Sun:	08:10-15:40

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	In booking hall
Step Free Access	No	Category C. This station does not have step free access. Access to all platforms via steps from overbridge.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 6:10 AM to 7:50 PM Sat: 8:10 AM to 2:50 PM Sun: 8:10 AM to 3:40 PM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required - although no step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	newspapers
Station Buffet	Yes	Coffee kiosk and Selecta vending machine
Telephones	Yes
Toilets	Yes	In booking hall - Available during staffing hours
CCTV	Yes
Atm Machine	No
Baby Change	No
Waiting Room	No	Unheated seating area in booking hall only available when staff are present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 4

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Comments		Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes	Towards Lewisham - Bus stop D on Rochester Way (what 3 words: opens.that.pushed). Towards Barnehurst - Bus stop R on Rochester Way (what 3 words: goes.match.almost).
Taxi Rank	Yes	There is a taxi operator situated next to the entrance to the station
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

Location for Rail Replacement Services

Yes

Towards Lewisham - Bus stop D on Rochester Way (what 3 words: opens.that.pushed).
Towards Barnehurst - Bus stop R on Rochester Way (what 3 words: goes.match.almost).

Taxi Rank

Yes

There is a taxi operator situated next to the entrance to the station

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

General information

Station Operator	SE
Station Code	FCN
Staffing Level	partTime

Live departures & arrivals for Falconwood

Departures

Arrivals

Live departures for Falconwood
Due	Destination	Usual Seat AvailabilityUsual seat availability
20:51	New Cross	n/a
20:53	Dartford	n/a
21:21	New Cross	n/a
21:23	Dartford	n/a
21:51	New Cross	n/a
21:53	Dartford	n/a
22:21	New Cross	n/a
22:23	Dartford	n/a

Live arrivals at Falconwood
Due	Destination	Usual Seat AvailabilityUsual seat availability
20:51	Dartford	n/a
20:53	New Cross	n/a
21:21	Dartford	n/a
21:23	New Cross	n/a
21:51	Dartford	n/a
21:53	New Cross	n/a
22:21	Dartford	n/a
22:23	New Cross	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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