West Wickham

Address

West Wickham station
Station Road
West Wickham
BR4 0EH

Ticket office

Mon - Fri:	6:10 AM to 7:30 PM
Sat:	7:20 AM to 2:00 PM
Sun:	8:10 AM to 3:40 PM

0 Station updates

Station details

General information

Station Operator: SE
Station Code: WWI

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Travelcard: Zone 5
Oyster Pre Pay	Yes
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On way in to access trains from the car park

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Station facilities

Atm Machine	No
Baby Change	No
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	No
Station Buffet	Yes
Station Buffet Note: Coffee kiosk and Selecta vending machine
Telephones	No
Toilets	Yes
Toilets Note: Platform 1- Available during staffing hours
Waiting Room	No
Waiting Room Note: Heated waiting Room on platform 1 only available when staff are present

Car parking

Car parking	Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 135
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 54 Type: Stands Location: on both platforms Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: Yes
Spaces: 54
Type: Stands
Location:

on both platforms

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Towards Lewisham - Bus stop A on Beckenham Road. Towards Hayes - Bus stop B on Station Road.
Taxi Rank	No

Location for Rail Replacement Services

Location For Rail Replacement Service Note:

Towards Lewisham - Bus stop A on Beckenham Road.

Towards Hayes - Bus stop B on Station Road.

Taxi Rank

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	No
Induction Loop	Yes
Accessible Public Telephones	Yes
Accessible Public Telephones Note: Public telephones are not wheelchair accessible
Accessible Toilets	Yes
Accessible Toilets Note: Platform 1- Available during staffing hours
Wheelchairs Available	No
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 for services towards London via main entrance off West Wickham Road. Step free access to Platform 2 for services away from London via entrance off Rays Road. Step free interchange between platforms via road in excess of 400 metres. Stepped access between platforms via footbridge.

Accessible Taxis	Yes
Accessible Taxis Note: Accessible taxis are available to book
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: station forecourt
Impaired Mobility Set Down	Yes
Helpline Contact	Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note: *Helpline closed on Christmas Day
Staff Help Available	Yes
Mon - Fri: 6:10 AM to 7:30 PM Sat: 7:10 AM to 1:40 PM Sun: Unavailable
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Live departures & arrivals for West Wickham

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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West Wickham

Address

Ticket office

Station details

Live departures & arrivals for West Wickham

Usual seating availability