West Norwood
Ticket office
Open now
Station details
| Station Operator: SN | |
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| Station Code: WNW |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | Yes |
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| Oyster Validator | Yes |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
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Travelcard: Zone 3 |
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Oyster Comments: Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office. |
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| Oyster Topup | Yes |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southern |
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| Lost Property Contact Available | Yes |
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Website: Go to website |
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| Customer Help Points | Yes |
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| Atm Machine | No |
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| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | No |
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| Station Buffet | Yes |
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Station Buffet Note: Coffee vendor, Platform 1Â |
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| Telephones | No |
| Toilets | No |
| Waiting Room | No |
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Waiting Room Note: There is an unheated waiting area on platform 1 |
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| Car parking | No |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'. |
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| Taxi Rank | Yes |
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Taxi Rank Note: NO |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here. |
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| Accessible Booking Office Counter | No |
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| Accessible Public Telephones | No |
| Accessible Toilets | No |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places. Assistance Meeting Point is the paid side behind the gatelines. |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details |
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| Impaired Mobility Set Down | No |
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Impaired Mobility Set Down Note: No dedicated area |
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| Helpline Contact | Yes |
| If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - comments@southernrailway.com | Phone - 0800 138 1016 | Textphone - 0800 138 1018 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: Twenty Four Hours | |
| Staff Help Available | Yes |
| Mon - Fri: 5:30 AM to 12:30 PM | |
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Staff Help Available Note: A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for West Norwood
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 14:54 | Beckenham Junction Platform 2 | 2 | On time |
n/a
|
See details on departure to Beckenham Junction | |
| 14:58 | West Croydon Platform 2 | 2 | On time |
|
See details on departure to West Croydon | |
| 15:12 | London Victoria Platform 1 | 1 | On time |
|
See details on departure to London Victoria | |
| 15:28 | London Bridge via Tulse Hill Platform 1 | 1 | On time |
n/a
|
See details on departure to London Bridge via Tulse Hill | |
| 15:28 | West Croydon Platform 2 | 2 | On time |
|
See details on departure to West Croydon | |
| 15:42 | London Victoria Platform | On time |
|
See details on departure to London Victoria | ||
| 15:54 | Beckenham Junction Platform | On time |
n/a
|
See details on departure to Beckenham Junction | ||
| 15:58 | West Croydon Platform | On time |
|
See details on departure to West Croydon | ||
| 16:12 | London Victoria Platform | On time |
|
See details on departure to London Victoria | ||
| 16:24 | Beckenham Junction Platform | On time |
n/a
|
See details on departure to Beckenham Junction |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 14:54 | London Bridge Platform 2 | 2 | On time |
n/a
|
See details on departure to London Bridge | |
| 14:58 | London Victoria Platform 2 | 2 | On time |
|
See details on departure to London Victoria | |
| 15:12 | West Croydon Platform 1 | 1 | On time |
|
See details on departure to West Croydon | |
| 15:28 | Beckenham Junction Platform 1 | 1 | On time |
n/a
|
See details on departure to Beckenham Junction | |
| 15:28 | London Victoria Platform 2 | 2 | On time |
|
See details on departure to London Victoria | |
| 15:42 | West Croydon Platform | On time |
|
See details on departure to West Croydon | ||
| 15:54 | London Bridge Platform | On time |
n/a
|
See details on departure to London Bridge | ||
| 15:58 | London Victoria Platform | On time |
|
See details on departure to London Victoria | ||
| 16:12 | West Croydon Platform | On time |
|
See details on departure to West Croydon | ||
| 16:24 | London Bridge Platform | On time |
n/a
|
See details on departure to London Bridge |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk