Welwyn North

Both platforms

WC available on platform 1

A heated waiting room is available on platform 1. No fully accessible as there is a step down to enter.

Please click the link for details regarding the rail replacement bus location.

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Public telephones are not accessible

This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street.

Assistance Meeting Point is on platform 1 near the coffee shop.

This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Located at both sides of the station

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

• Phone - 0800 058 2844
• Textphone - 0800 138 1018

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed.

Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

• pressing the 'emergency & assisted travel' Help Point button
• calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
• texting us on 07970 511077

We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point
• Calling our freephone number: 0800 058 2844
• Texting us on 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.