Welwyn Garden City Train Station

All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Toilets may only be available during staffed hours at some locations.

This is a Category A station: This station has step-free access to all platforms. 

The Assistance Meeting Point is outside the ticket office.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.

For help with planning your journey, or to book assistance, please contact our assisted travel helpline on:

• Phone - 0800 058 2844
• Textphone - 0800 138 1018

ATM located In shopping Centre

Located on the platforms.

Heated waiting areas are available on all platforms, fully accessible.

Oyster cannot be used at this station.

The Assistance Meeting Point is outside the ticket office.

Please click the link for details regarding the rail replacement bus location.

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.