University (Birmingham)

On both platforms

In the event of engineering the bus/coach will collect you from:

For services towards Selly Oak / Longbridge / Redditch - the public bus stop QE (Vincent Drive) on the near side of New Fosse Way outside the station.

For services towards Birmingham - the public bus stop QD (Vincent Drive) on the far side of New Fosse Way, opposite the station.

University (UNI) Station BBs 0121 693 3333 TOA 0121 427 8888

Information to plan your onward journey is available in a printable format here

staff will come out

Public telephones are not accessible

Level access to Booking Hall. Lifts to both platforms, or 32 steps down to platform 1 (trains to Birmingham) and 31 steps to platform 2. Doors to Booking Hall have a low-level button to open.

Accessible taxis are not available

A Ticket Vending Machine is located in the Booking Hall.

If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.

If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.

Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.

Please note that other train operating companies may have different contact centre hours for booking assistance.