The Hawthorns
Ticket office
Open now
Station details
Station Operator: WM | |
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Station Code: THW |
Staffing Level: partTime | |
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CCTV: Yes |
Oyster Pre Pay | No |
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Oyster Validator | No |
Smartcard Issued | No |
Smartcard Validator | No |
Oyster Topup | No |
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Prepurchase Collection | Yes |
Smartcard Topup | No |
Ticket Machine | Yes |
Ticket Office Note: A Permit to Travel Machine is available for use when no other ticket buying facilities are available. |
Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **The Hawthorns Station is accredited by the Secure Station Scheme** |
Customer Help Points | Yes |
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Customer Help Points Note: On both platforms |
Atm Machine | No |
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Baby Change | No |
Seated Area | Yes |
Passenger Information Systems | Yes |
Passenger Information Systems Note: Departure Screens, Announcements, |
Shops | No |
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Station Buffet | No |
Telephones (Cards & Coins) | No |
Toilets | Yes |
Toilets Note: The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. |
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Waiting Room | No |
Car parking | Yes |
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Name: Station Car Park Operator: Network West Midlands Spaces: 182 Annual Charge: Daily Charge: Monthly Charge: Off Peak Charge: Six Monthly Charge: Per Hour Charge: Three Monthly Charge: Weekly Charge: |
Car Parking Contact Available | No |
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Phone number: Website: Go to website |
Cycle Storage Availability | Yes |
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Sheltered: No |
Cycle Storage CCTV | Yes |
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Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park. |
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Taxi Rank | Yes |
Taxi Rank Note: Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122 |
Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
Accessible Booking Office Counter | No |
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Accessible Public Telephones | No |
Accessible Toilets | No |
Induction Loop | Yes |
Wheelchairs Available | No |
Ramp For Train Access | Yes |
Step Free Access | Yes |
Step Free Access Note: This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform. |
Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are not available |
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Accessible Ticket Machines | No |
Impaired Mobility Set Down | No |
Helpline Contact | Yes |
0800 0248998 | |
Helpline Opening Hours | Yes |
Mon - Sun: Twenty Four Hours | |
Staff Help Available | Yes |
Mon: 7:00 AM to 1:00 PM Tue: 7:00 AM to 1:00 PM Wed: 7:00 AM to 1:00 PM Thu: 7:00 AM to 1:00 PM Fri: 7:00 AM to 5:00 PM Sat: 9:00 AM to 4:00 PM |
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Staff Help Available Note: This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
Live departures & arrivals for The Hawthorns
Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
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11:27 | Dorridge via Birmingham Platform 2 | 2 | On time |
n/a
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See details on departure to Dorridge via Birmingham | |
11:30 | Kidderminster via Stourbridge Jn. Platform 1 | 1 | On time |
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See details on departure to Kidderminster via Stourbridge Jn. | |
11:45 | Worcester Foregate Street via Stourbridge Jn. & Kidderminster Platform 1 | 1 | On time |
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See details on departure to Worcester Foregate Street via Stourbridge Jn. & Kidderminster | |
11:48 | Stratford-upon-Avon via Birmingham & Dorridge Platform 2 | 2 | On time |
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See details on departure to Stratford-upon-Avon via Birmingham & Dorridge | |
11:57 | Whitlocks End via Birmingham Platform 2 | 2 | On time |
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See details on departure to Whitlocks End via Birmingham | |
12:00 | Kidderminster via Stourbridge Jn. Platform 1 | 1 | On time |
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See details on departure to Kidderminster via Stourbridge Jn. | |
12:12 | Worcester Shrub Hill via Stourbridge Jn. & Kidderminster Platform 1 | 1 | On time |
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See details on departure to Worcester Shrub Hill via Stourbridge Jn. & Kidderminster | |
12:18 | Stratford-upon-Avon via Birmingham & Whitlocks End Platform 2 | 2 | On time |
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See details on departure to Stratford-upon-Avon via Birmingham & Whitlocks End | |
12:27 | Dorridge via Birmingham Platform 2 | 2 | On time |
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See details on departure to Dorridge via Birmingham | |
12:30 | Kidderminster via Stourbridge Jn. Platform 1 | 1 | On time |
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See details on departure to Kidderminster via Stourbridge Jn. |
Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
---|---|---|---|---|---|---|
11:27 | Worcester Foregate Street Platform 2 | 2 | On time |
n/a
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See details on departure to Worcester Foregate Street | |
11:30 | Stratford-upon-Avon Platform 1 | 1 | On time |
n/a
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See details on departure to Stratford-upon-Avon | |
11:45 | Dorridge Platform 1 | 1 | On time |
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See details on departure to Dorridge | |
11:48 | Kidderminster Platform 2 | 2 | On time |
n/a
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See details on departure to Kidderminster | |
11:57 | Worcester Foregate Street Platform 2 | 2 | On time |
n/a
|
See details on departure to Worcester Foregate Street | |
12:00 | Stratford-upon-Avon Platform 1 | 1 | On time |
n/a
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See details on departure to Stratford-upon-Avon | |
12:12 | Whitlocks End Platform 1 | 1 | On time |
n/a
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See details on departure to Whitlocks End | |
12:18 | Kidderminster Platform 2 | 2 | On time |
n/a
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See details on departure to Kidderminster | |
12:27 | Worcester Foregate Street Platform 2 | 2 | On time |
n/a
|
See details on departure to Worcester Foregate Street | |
12:30 | Stratford-upon-Avon Platform 1 | 1 | On time |
n/a
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See details on departure to Stratford-upon-Avon |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk