The Hawthorns
Ticket office
Closed now
| Mon: | 7:00 AM to 1:00 PM |
|---|---|
| Tue: | 7:00 AM to 1:00 PM |
| Wed: | 7:00 AM to 1:00 PM |
| Thu: | 7:00 AM to 1:00 PM |
| Fri: | 7:00 AM to 5:00 PM |
| Sat: | 9:00 AM to 4:00 PM |
| Sun: | to |
Station details
| Station Operator: WM | |
| Station Code: THW |
| Staffing Level: partTime | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: A Permit to Travel Machine is available for use when no other ticket buying facilities are available. |
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| Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **The Hawthorns Station is accredited by the Secure Station Scheme** |
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| Customer Help Points | Yes |
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Customer Help Points Note: On both platforms |
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| Atm Machine | No |
| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | No |
| Station Buffet | No |
| Telephones (Cards & Coins) | No |
| Toilets | Yes |
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Toilets Note: The accessible toilets (non-RADAR) are located in the Booking Hall; the key is available from staff at the Booking Office. The toilet facilities are available: Monday - Thursday 07:00-13:00, Friday 07:00-17:00, Saturday 09:00-16:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed. |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: Network West Midlands Spaces: 182 Annual Charge: Daily Charge: Monthly Charge: Off Peak Charge: Six Monthly Charge: Per Hour Charge: Three Monthly Charge: Weekly Charge: |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | Yes |
| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: In the event of engineering the bus/coach will collect from: Picks up/sets down on Halfords Lane, located at the main entrance to the station car park. |
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| Taxi Rank | Yes |
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Taxi Rank Note: Cedar 0121 555 7888 Bearwood 0121 420 1111 Redline 0121 429 2122 |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
| Accessible Public Telephones | No |
| Accessible Toilets | No |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Level access to Booking Hall from car park and main entrance. Ramp from Booking Hall to footbridge level. Additional step-free entrance from car park leading directly to footbridge, when ticket office is closed. 36 steps down to platform 2 (trains to Snow Hill and Midland Metro platform), also lift available. 36 steps to platform 1 (trains to Kidderminster), also lift available. Level access from platform 2 to Wolverhampton Metro platform - pedestrian level crossing from there to Snow Hill Metro platform. Rear entrance gives level access direct onto footbridge from footpaths on stadium side of station. Steps down from this entrance direct to Snow Hill Metro platform. Automatic opening doors to Booking Hall. Level access throughout car park. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are not available |
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| Accessible Ticket Machines | No |
| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day) | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 10:00 PM | |
| Staff Help Available | Yes |
| Mon: 7:00 AM to 1:00 PM Tue: 7:00 AM to 1:00 PM Wed: 7:00 AM to 1:00 PM Thu: 7:00 AM to 1:00 PM Fri: 7:00 AM to 5:00 PM Sat: 9:00 AM to 4:00 PM |
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Staff Help Available Note:
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish). Please contact West Midlands Railway Passenger Assist team on 0800 0248998 |
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Live departures & arrivals for The Hawthorns
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 21:52 | Worcester Shrub Hill Platform 1 | 1 | On time |
n/a
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See details on departure to Worcester Shrub Hill | |
| 22:11 | Birmingham Moor Street Platform 2 | 2 | 22:13 2 mins late |
n/a
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See details on departure to Birmingham Moor Street | |
| 23:01 | Worcester Shrub Hill Platform 1 | 1 | On time |
n/a
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See details on departure to Worcester Shrub Hill | |
| 23:16 | Birmingham Snow Hill Platform 2 | 2 | On time |
n/a
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See details on departure to Birmingham Snow Hill |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 21:52 | Birmingham Moor Street Platform 1 | 1 | On time |
n/a
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See details on departure to Birmingham Moor Street | |
| 22:11 | Worcester Foregate Street Platform 2 | 2 | On time |
n/a
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See details on departure to Worcester Foregate Street | |
| 23:01 | Birmingham Moor Street Platform 1 | 1 | On time |
n/a
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See details on departure to Birmingham Moor Street | |
| 23:16 | Great Malvern Platform 2 | 2 | On time |
n/a
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See details on departure to Great Malvern |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk