Strawberry Hill Train Station

Address

Strawberry Hill station
Wellesley Road
Twickenham
TW2 5SQ

Station staff availability

For full accessibility information at Strawberry Hill, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:15-13:00
Sat:	08:00-14:45
Sun:	09:30-13:00

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Step Free Access	No	Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Ramp at approx 1:14 gradient to Platform 1 (for trains towards London Waterloo via Wimbledon). Short unevenly-graded floor at approx 1:10 gradient to Platform 2 (for trains towards London Waterloo via Richmond). Step-free access between platforms via full-barrier level crossing.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Assisted Travel	Yes	Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No
Staff Help Available	No

Station facilities

Seated Area	Yes	Located on the platforms.
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens,
Station Buffet	Yes	Coffee shop on Platform 2 selling hot/cold drinks and snacks.
Telephones	Yes
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Toilets	No
Toilets Note: N/A
Waiting Room	No	Currently under refurbishment.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		A Ticket Vending Machine with a video help link is located on platform 1.

Smartcards
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 5
Smartcard Issued	No

Oyster Pay as you go Information
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Help points are available on all platforms
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	Yes
Name: Strawberry Hill Parking Operator: Spaces: 0 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 1 Accessible Spaces Note: Blue Badge parking Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space. Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes. Register for Complimentary Blue Badge Parking.

Yes

Name: Strawberry Hill Parking
Operator:
Spaces: 0
Car Parking Contact Available: No Accessible Car Park Equipment: No
Accessible Spaces: 1
Accessible Spaces Note:

Blue Badge parking

Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.

Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 16 Type: Stands Location: Booking hall
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 16
Type: Stands
Location:

Booking hall

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	To Twickenham: Waldegrave Road bus stop SH (Opp. St Marys University) To Teddington: Waldegrave Road bus stop SN (outside St Marys University) This is for services between Teddington and Twickenham ONLY For through services to and from Shepperton from/to Twickenham - next to level crossing Journeys starting or finishing at Strawberry Hill: Wellesley Road by station entrance
Taxi Rank	Yes	There is a taxi office on platform 2.
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Tube, Overground and Tram links	No

General information

Station Operator	SW
Station Code	STW
Staffing Level	partTime

Live departures & arrivals for Strawberry Hill

Departures

Arrivals

Live departures for Strawberry Hill
Due	Destination	Platform	Expected	Usual Seat AvailabilitySeat availability
18:37	London Waterloo via Kingston Platform 1	1	On time	n/a
18:38	London Waterloo via Richmond Platform 2	2	On time	n/a
19:07	London Waterloo via Kingston Platform 1	1	On time	n/a
19:08	London Waterloo via Richmond Platform 2	2	On time	n/a
19:11	Shepperton Platform 1	1	On time	n/a
19:37	London Waterloo via Kingston		On time	n/a
19:38	London Waterloo via Richmond		On time	n/a
20:07	London Waterloo via Kingston		On time	n/a
20:08	London Waterloo via Richmond		On time	n/a

London Waterloo via Kingston