Stowmarket

Address

Stowmarket station
Station Road East
Stowmarket
IP14 1RQ

Ticket office

Mon - Fri:	6:15 AM to 7:30 PM
Sat:	7:20 AM to 4:30 PM
Sun:	9:15 AM to 6:30 PM

0 Station updates

Station details

General information

Station Operator: LE
Station Code: SMK

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	Yes
Smartcard Validator	Yes

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Lost Property Contact Available	No
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Customer Help Points	Yes
Customer Help Points Note: Help points can be found at the following location(s): Platform 1 (for trains towards Ipswich and London) - Next to the ticket machine, fixed to the platform-facing wall of the station building Platform 2 (for trains towards Cambridge, and Norwich) - Next to the customer service office, fixed to the platform-facing wall of the station building

Customer Help Points

Customer Help Points Note:

Help points can be found at the following location(s):

Platform 1 (for trains towards Ipswich and London) - Next to the ticket machine, fixed to the platform-facing wall of the station building
Platform 2 (for trains towards Cambridge, and Norwich) - Next to the customer service office, fixed to the platform-facing wall of the station building

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Announcements,

Shops	No
Station Buffet	Yes
Station Buffet Note: 'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries Self-service vending machine providing cold drinks and snacks
Telephones	Yes
Toilets	Yes
Toilets Note: Male and female toilets are located on Platform 2 (for trains towards Cambridge, and Norwich), between the waiting room and the side entrance. An accessible toilet is available for radar key holders, located adjacent to the cycle stands and lockers on Platform 2. All toilets at this station are scheduled to be open at the following times: Monday - Friday 05:30 - 20:00Saturday 05:30 - 19:00Sunday 08:30 - 19:00
Waiting Room	No
Waiting Room Note: The waiting rooms are located in the station buildings on Platform 1 (for trains towards Ipswich and London) in between the ticket machine and the footbridge, and next to the 'Steam' coffee shop on Platform 2 (for trains towards Cambridge, and Norwich).

Car parking

Car parking	Yes

Name: Station Car Park
Operator: National Car Parks Ltd
Spaces: 382
Car Parking Contact Available: No
Phone number: 0345 050 7080
Website: https://www.ncp.co.uk/find-a-car-park/car-parks/stowmarket-station-g-anglia/
Accessible Car Park Equipment: Yes
Accessible Spaces: 7

Daily Charge: £7.30
Weekly Charge: £32.00
Monthly Charge: £133.00

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 88 Type: Lockers,Stands,Racks Location: There are five cycle stands next to the stepped entrance on to Platform 1 (for trains towards Ipswich and London) from the carpark off Creeting Road West. There are also two cycle lockers under the footbridge steps on Platform 1 as well as a further 14 cycle stands on the same platform, which are located under the canopy towards the level crossing. In addition, there are four cycle stands and a sheltered cycle parking area providing 30 spaces in the carpark accessed from Prentice Road, next to the taxi office. A further four cycle stands and two cycle lockers are outside the toilets on Platform 2 (for trains towards Cambridge, and Norwich).

Cycle Storage Availability

Sheltered: Yes
Spaces: 88
Type: Lockers,Stands,Racks
Location:

There are five cycle stands next to the stepped entrance on to Platform 1 (for trains towards Ipswich and London) from the carpark off Creeting Road West. There are also two cycle lockers under the footbridge steps on Platform 1 as well as a further 14 cycle stands on the same platform, which are located under the canopy towards the level crossing.

In addition, there are four cycle stands and a sheltered cycle parking area providing 30 spaces in the carpark accessed from Prentice Road, next to the taxi office. A further four cycle stands and two cycle lockers are outside the toilets on Platform 2 (for trains towards Cambridge, and Norwich).

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Rail replacement bus services pick up and drop off outside the main station entrance, which is accessed from Prentice Road.
Taxi Rank	No

Bus Service	No

Accessibility

Accessible Booking Office Counter	Yes
Induction Loop	Yes
Accessible Public Telephones	No
Accessible Toilets	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Step free access between platforms is available via the level crossing, although some wheelchair users or customers with restricted mobility may find this route difficult as there is a distance of approximately 600 metres between the two platforms. Wheelchair users or customers with restricted mobility are therefore advised to access the station via Creeting Road West for journeys towards Ipswich and London, or via Prentice Road when heading towards Cambridge, and Norwich. Changing between platforms may take longer than expected due to the level crossing having barriers down, so please allow sufficient time if you are changing trains here. This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office.

Accessible Taxis	Yes
Accessible Taxis Note: Details of nearest taxis are shown on station information poster
Accessible Ticket Machines	Yes
Impaired Mobility Set Down	No
Helpline Contact	Yes
0800 028 28 78
Helpline Opening Hours	Yes
Mon - Sun: 8:00 AM to 8:00 PM
Staff Help Available	Yes
Mon - Fri: 5:00 AM to 10:00 PM Sat: 5:00 AM to 10:00 PM Sun: 7:00 AM to 10:00 PM
Staff Help Available Note: Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By calling 0345 600 7245 (option 4) By selecting the help button on one of the ticket machines at this station By using one of the two Help Points at this station
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Live departures & arrivals for Stowmarket

Departures

Arrivals

Live departures for Stowmarket
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
22:31	London Liverpool Street Platform 1	1	On time	n/a	See details on departure to London Liverpool Street
22:35	Bury St Edmunds Platform 2	2	On time	n/a	See details on departure to Bury St Edmunds
22:47	Ipswich Platform 1	1	On time	n/a	See details on departure to Ipswich
22:55	Norwich Platform 2	2	On time	n/a	See details on departure to Norwich
23:10	Colchester Platform 1	1	On time	n/a	See details on departure to Colchester
23:35	Ipswich Platform 1	1	On time	n/a	See details on departure to Ipswich
23:48	Ipswich Platform 1	1	On time	n/a	See details on departure to Ipswich
23:53	Norwich Platform 2	2	On time	n/a	See details on departure to Norwich

Live arrivals at Stowmarket
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
22:30	Norwich Platform 1	1	On time	n/a	See details on departure to Norwich
22:34	Ipswich Platform 2	2	On time	n/a	See details on departure to Ipswich
22:45	Cambridge Platform 1	1	On time	n/a	See details on departure to Cambridge
22:53	London Liverpool Street Platform 2	2	On time	n/a	See details on departure to London Liverpool Street
23:09	Peterborough Platform 1	1	On time	n/a	See details on departure to Peterborough
23:34	Norwich Platform 1	1	On time	n/a	See details on departure to Norwich
23:47	Cambridge Platform 1	1	On time	n/a	See details on departure to Cambridge
23:52	London Liverpool Street Platform 2	2	On time	n/a	See details on departure to London Liverpool Street

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Stowmarket

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