Stonehouse Train Station

Address

Stonehouse station
Burdett Road
Stonehouse
GL10 2JW

Station staff availability

Staff Help Available Note:

Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.

Ticket office availability

Ticket office availability
Mon - Fri:	06:10-10:45
Sat:	07:10-10:40
Sun:	Closed

0 Station updates

Station details

The ticket office will have the following changes to planned opening hours:
Thursday 11th to Friday 12th July 07:00 - 11:30
Saturday 13th to Monday 15th July Closed
Tuesday 15th July to Friday 19th July 07:00 - 11:30
Saturday 20th July 08:00 - 12:30
Tickets can be bought from the ticket machine or digitally.

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Step Free Access	No	Step-free category B2 station - “Some step-free access to all platforms" Access to both platforms are step free although inter platform step free access is via a walk of approximately 700m between platforms using public paths. There is a stepped footbridge between the two platforms.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	08001 971 329 or 18001 0800 197 1329 (Textphone)
Accessible Public Telephones	No
Staff Help Available	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On Gloucester bound platform

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.nationalrail.co.uk/
Customer Services		Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Customer Help Points	Yes
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Car parking

Car parking	Yes
Name: Station Car Park Operator: Spaces: 25 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes	Daily Charge: £3.30 Weekly Charge: £16.50 Monthly Charge: £55.00

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 6 Type: Stands Location:
Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes	Towards Swindon - Lay-by outside Town Hall on B4008 High Street. Towards Gloucester - Bus stop opposite Town Hall on B4008 High Street.
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

General information

Station Operator	GW
Station Code	SHU
Staffing Level	partTime

Live departures & arrivals for Stonehouse

Departures

Arrivals

Live departures for Stonehouse
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
10:30	London Paddington Platform 1	1	10:33 3 mins late	n/a
11:03	Cheltenham Spa Platform 2	2	On time	n/a
11:30	London Paddington Platform 1	1	On time	n/a
12:03	Cheltenham Spa Platform 2	2	On time	n/a

Live arrivals at Stonehouse
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
10:29	Cheltenham Spa Platform 1	1	10:32 3 mins late	n/a
11:02	London Paddington Platform 2	2	On time	n/a
11:29	Cheltenham Spa Platform 1	1	On time	n/a
12:03	London Paddington Platform 2	2	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Stonehouse

No timetables.

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