St Mary Cray Train Station

booking hall

Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.

Accessible taxis are available to book

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. If you are not able to reach the platforms you can contact our Call Centre on 0800 783 4524 who can then arrange assistance. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Public telephones are not wheelchair accessible

Platform 1 + 2- Available during staffing hours

Heated waiting room on platform 1/2 and 3/4 Only available when staff present

Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

On platform

• Towards Bromley South: Bus stop SA in Chipperfield Road (what 3 words: shout.slam.odds).
• Towards Swanley: Bus stop SB in Chipperfield Road (what 3 words: upset.quit.asserts).

Information to plan your onward journey is available in a printable format here