Shortlands Train Station

Address

Shortlands station
Shortlands Road
Shortlands
BR2 0JA

Station staff availability

Station staff availability
Mon - Fri	06:00-21:00
Sat	06:00-21:00
Sun	08:00-16:00

For full accessibility information at Shortlands, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:10-19:30
Sat:	06:10-19:30
Sun:	08:10-15:40

1 Station updates

Station details

The lifts at Shortlands are out of use.
The nearest station with step free access is Bromley South.

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	station forecourt
Accessible Toilets	Yes	Platforms 1/2- Available during staffing hours. This toilet is stoma friendly.
Step Free Access	No	Category C. This station does not have step free access. Steps to all platforms.
Impaired Mobility Set Down	Yes
Accessible Booking Office Counter	No
Wheelchairs Available	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 6:00 AM to 9:00 PM Sat: 6:00 AM to 9:00 PM Sun: 8:00 AM to 4:00 PM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Atm Machine	Yes
Baby Change	Yes	Platform 1 & 2- Available during staffing hours
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes	Coffee kiosk and Selecta vending machine
Toilets	Yes	Platforms 1/2- Available during staffing hours
CCTV	Yes
Shops	No
Telephones	No
Waiting Room	No	Heated waiting room on platform 1/2 Only available when staff present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 4

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Comments		Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 39 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 3 Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space	Daily Charge: £7.00 Weekly Charge: £30.10 Monthly Charge: £105.80

Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 39
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 3
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £7.00
Weekly Charge: £30.10
Monthly Charge: £105.80

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 20 Type: Stands Location: front of station Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 20
Type: Stands
Location:

front of station

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Towards Bromley South: Bus stop D in Shortlands Road (what 3 words: mime.held.social) Towards Beckenham Junction or Ravensbourne: Bus stop E in Shortlands Road (what 3 words: hurray.crunch.fonts)
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

Towards Bromley South: Bus stop D in Shortlands Road (what 3 words: mime.held.social)
Towards Beckenham Junction or Ravensbourne: Bus stop E in Shortlands Road (what 3 words: hurray.crunch.fonts)

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Station Operator	SE
Station Code	SRT
Staffing Level	Full Time

Live departures & arrivals for Shortlands

Departures

Arrivals

Live departures for Shortlands
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
17:20	Sevenoaks via Swanley Platform 2	2	On time	n/a
17:21	London Victoria via Herne Hill Platform 1	1	On time
17:24	Orpington Platform 2	2	On time
17:25	Welwyn Garden City Platform 1	1	17:26 1 min late	n/a
17:30	Orpington Platform 2	2	On time	n/a
17:36	London Victoria via Herne Hill Platform 1	1	On time
17:39	Orpington Platform 2	2	On time
17:46	Luton Platform 1	1	On time	n/a
17:50	London Victoria via Herne Hill Platform 1	1	On time	n/a
17:50	Sevenoaks via Swanley Platform 2	2	On time	n/a

Live arrivals at Shortlands
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
17:20	Finsbury Park Platform 2	2	On time	n/a
17:20	Orpington Platform 1	1	On time
17:23	London Victoria Platform 2	2	On time
17:25	Sevenoaks Platform 1	1	17:26 1 min late	n/a
17:30	Kentish Town Platform 2	2	On time	n/a
17:36	Orpington Platform 1	1	On time
17:38	London Victoria Platform 2	2	On time
17:46	Orpington Platform 1	1	On time	n/a
17:50	Orpington Platform 1	1	On time	n/a
17:50	Finsbury Park Platform 2	2	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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