Poole

Help points are available on all platforms

Weekend tickets available after 1200 Friday £11.30

Off Peak from 1600 Monday to Saturday

Station forecourt, off Serpentine Road

Information to plan your onward journey is available in a printable format here

Step-free category B Station - There is level access to both sides of the station by ramps.

Interchange between platforms is via a ramped underpass at the London end of the platforms.

Please be aware that this station has no tactile paving on the platform edge.

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station, until 23:40 daily. Please make yourself known to staff in the Ticket Office or on the platforms. After 23:40 boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. You can also use our Assisted Boarding Points service. More information here: here