New Hythe
Ticket office
Closed now
Station details
| Station Operator: SE | |
| Station Code: NHE |
| Staffing Level: unstaffed | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
|
Penalty Fares: Applicable Operators: Southeastern |
|
| Lost Property Contact Available | Yes |
|
Phone number:
0345 322 7021 Website: Go to website |
|
|
Customer Services: 0345 322 7021 |
|
| Customer Help Points | Yes |
|
Customer Help Points Note: On platform |
|
| Atm Machine | No |
| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
|
Passenger Information Systems Note: Departure Screens, Announcements, |
|
| Shops | No |
| Station Buffet | No |
| Telephones | No |
| Toilets | No |
| Waiting Room | No |
| Car parking | No |
| Cycle Storage Availability | Yes |
|
Sheltered: Yes |
|
| Cycle Storage CCTV | No |
| Location for Rail Replacement Services | Yes |
|
Location For Rail Replacement Service Note: New Hythe Lane, on the over-bridge above the station |
|
| Taxi Rank | No |
| Bus Service | Yes |
|
Bus Service Note: Information to plan your onward journey is available in a printable format here |
|
| Accessible Booking Office Counter | No |
| Accessible Public Telephones | No |
|
Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
|
| Accessible Toilets | No |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | No |
|
Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood. There is no step free access to Platform 1. Step access only to Platform 1 for services to Strood. Step access via footbridge between platforms. Unstaffed station. There are no station staff but there are staff to assist on the trains. |
|
| Accessible Taxis | No |
|
Accessible Taxis Note: Accessible taxis are available to book |
|
| Accessible Ticket Machines | Yes |
|
Accessible Ticket Machines Note: by entrance to platform 1 |
|
| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 | |
|
Helpline Contact Note: *Helpline closed on Christmas Day |
|
| Staff Help Available | No |
| Mon - Sun: Unavailable | |
|
Staff Help Available Note: Unstaffed station. Ramp for train access and staff to assist, are on the trains. |
|
|
Assisted Travel: This is an unstaffed station. Ramp for train access and staff to assist, are on the trains. Only help getting on and off trains is available from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team. |
|