New Eltham
Ticket office
Closed now
Station details
| Station Operator: SE | |
|---|---|
| Station Code: NEH |
| Staffing Level: partTime | |
|---|---|
| CCTV: Yes |
| Oyster Pre Pay | Yes |
|---|---|
| Oyster Validator | Yes |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
|
Travelcard: Zone 4 |
|
|
Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s) |
|
| Oyster Topup | Yes |
|---|---|
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
|
Penalty Fares: Applicable Operators: Southeastern |
|
|
Ticket Office Note: On way in to access trains from Station Approach entrance |
|
| Lost Property Contact Available | Yes |
|---|---|
|
Phone number:
0345 322 7021 Website: Go to website |
|
| Ticket Gate | Yes |
|
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021 |
|
| Customer Help Points | Yes |
|---|---|
|
Customer Help Points Note: On platform |
|
| Atm Machine | Yes |
|---|---|
| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
|
Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
|
| Shops | Yes |
|---|---|
| Station Buffet | Yes |
|
Station Buffet Note: Coffee kiosk |
|
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
|
Toilets Note: Platform 1- Available during staffing hours |
|
| Waiting Room | No |
|
Waiting Room Note: in booking hall only available when staff are present |
|
| Car parking | Yes |
|---|---|
|
Name: Station Car Park Operator: APCOA Parking Spaces: 115 Annual Charge: £1135.80 Daily Charge: £6.70 Monthly Charge: £104.90 Off Peak Charge: £6.00 Six Monthly Charge: £627.30 Per Hour Charge: N/A Three Monthly Charge: £314.20 Weekly Charge: £29.70 |
|
| Car Parking Contact Available | No |
|---|---|
|
Phone number: 0330 333 9232 Website: Go to website |
|
| Cycle Storage Availability | Yes |
|---|---|
|
Sheltered: Yes |
|
| Cycle Storage CCTV | No |
|---|
| Location for Rail Replacement Services | Yes |
|---|---|
|
Location For Rail Replacement Service Note: Towards Dartford - Outside Ladbrokes. Towards Hither Green - Outside the Co-Op. |
|
| Taxi Rank | No |
| Bus Service | Yes |
|---|---|
|
Bus Service Note: Information to plan your onward journey is available in a printable format here |
|
| Accessible Booking Office Counter | Yes |
|---|---|
|
Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available. |
|
| Accessible Public Telephones | No |
|
Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
|
| Accessible Toilets | Yes |
|
Accessible Toilets Note: Platform 1 Only available when staff present |
|
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
|
Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2 via footbridge or side entrance from Footscray Road. |
|
| Accessible Taxis | No |
|---|---|
|
Accessible Taxis Note: Accessible taxis are available to book |
|
| Accessible Ticket Machines | Yes |
|
Accessible Ticket Machines Note: There are two Ticket Vending Machine's on the station forecourt |
|
| Impaired Mobility Set Down | Yes |
| Helpline Contact | Yes |
| 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 | |
|
Helpline Contact Note: *Helpline closed on Christmas Day |
|
| Staff Help Available | Yes |
| Mon - Fri: 6:10 AM to 8:00 PM Sat: 8:10 AM to 2:50 PM Sun: 8:10 AM to 3:40 PM |
|
|
Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff assistance is available. |
|
|
Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. |
|
Live departures & arrivals for New Eltham
Usual seating availability
More info-
Many seats available
-
Plenty of seats available
-
Some seats available
-
Only a few seats available
-
Standing room only
-
n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk