New Eltham
Ticket office
Open now
Station details
Station Operator: SE | |
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Station Code: NEH |
Staffing Level: partTime | |
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CCTV: Yes |
Oyster Pre Pay | Yes |
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Oyster Validator | Yes |
Smartcard Issued | Yes |
Smartcard Validator | Yes |
Travelcard: Zone 4 |
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Oyster Comments: Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s) |
Oyster Topup | Yes |
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Prepurchase Collection | Yes |
Smartcard Topup | Yes |
Ticket Machine | Yes |
Penalty Fares: Applicable Operators: Southeastern |
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Ticket Office Note: On way in to access trains from Station Approach entrance |
Lost Property Contact Available | Yes |
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Phone number:
0345 322 7021 Website: Go to website |
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Ticket Gate | Yes |
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021 |
Customer Help Points | Yes |
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Customer Help Points Note: On platform |
Atm Machine | Yes |
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Baby Change | No |
Seated Area | Yes |
Passenger Information Systems | Yes |
Passenger Information Systems Note: Departure Screens, Announcements, |
Shops | Yes |
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Station Buffet | Yes |
Station Buffet Note: Coffee kiosk and Selecta vending machine |
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Telephones (Cards & Coins) | Yes |
Toilets | Yes |
Toilets Note: Platform 1- Available during staffing hours |
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Waiting Room | No |
Waiting Room Note: Heated waiting area in booking hall only available when staff are present |
Car parking | Yes |
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Name: Station Car Park Operator: APCOA Parking Spaces: 115 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: Go to website |
Annual Charge:
£1135.80 Daily Charge: £6.70 Monthly Charge: £104.90 Off Peak Charge: £6.00 Six Monthly Charge: £627.30 Per Hour Charge: N/A Three Monthly Charge: £314.20 Weekly Charge: £29.70 |
Cycle Storage Availability | Yes |
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Sheltered: Yes |
Cycle Storage CCTV | No |
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Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Towards Dartford - Outside Ladbrokes. Towards Hither Green - Outside the Co-Op. |
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Taxi Rank | No |
Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available. |
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Accessible Public Telephones | No |
Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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Accessible Toilets | Yes |
Accessible Toilets Note: Platform 1 Only available when staff present |
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Induction Loop | Yes |
Wheelchairs Available | Yes |
Ramp For Train Access | Yes |
Step Free Access | No |
Step Free Access Note: Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Â Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2Â via footbridge or side entrance from Footscray Road. |
Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available to book |
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Accessible Ticket Machines | Yes |
Accessible Ticket Machines Note: There are two Ticket Vending Machine's on the station forecourt |
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Impaired Mobility Set Down | Yes |
Helpline Contact | Yes |
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 | |
Helpline Contact Note: *Helpline closed on Christmas Day |
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Staff Help Available | Yes |
Mon - Fri: 6:10 AM to 8:00 PM Sat: 6:40 AM to 8:00 PM Sun: 8:10 AM to 3:40 PM |
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Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. |
Live departures & arrivals for New Eltham
Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
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09:37 | Slade Green Platform 2 | 2 | On time |
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See details on departure to Slade Green | |
09:42 | London Cannon Street via Lewisham Platform 1 | 1 | On time |
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See details on departure to London Cannon Street via Lewisham | |
09:45 | Gravesend Platform 2 | 2 | On time |
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See details on departure to Gravesend | |
09:54 | London Charing Cross Platform 1 | 1 | On time |
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See details on departure to London Charing Cross | |
10:07 | Slade Green Platform 2 | 2 | On time |
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See details on departure to Slade Green | |
10:12 | London Cannon Street via Lewisham Platform 1 | 1 | On time |
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See details on departure to London Cannon Street via Lewisham | |
10:16 | Gravesend Platform | On time |
n/a
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See details on departure to Gravesend | ||
10:24 | London Charing Cross Platform | On time |
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See details on departure to London Charing Cross | ||
10:37 | Slade Green Platform | On time |
n/a
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See details on departure to Slade Green | ||
10:42 | London Cannon Street via Lewisham Platform | On time |
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See details on departure to London Cannon Street via Lewisham |
Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
---|---|---|---|---|---|---|
09:37 | London Cannon Street Platform 2 | 2 | On time |
|
See details on departure to London Cannon Street | |
09:42 | London Cannon Street Platform 1 | 1 | On time |
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See details on departure to London Cannon Street | |
09:45 | London Charing Cross Platform 2 | 2 | On time |
|
See details on departure to London Charing Cross | |
09:53 | Gravesend Platform 1 | 1 | On time |
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See details on departure to Gravesend | |
10:07 | London Cannon Street Platform 2 | 2 | On time |
|
See details on departure to London Cannon Street | |
10:12 | London Cannon Street Platform 1 | 1 | On time |
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See details on departure to London Cannon Street | |
10:16 | London Charing Cross Platform | On time |
n/a
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See details on departure to London Charing Cross | ||
10:23 | Gravesend Platform | On time |
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See details on departure to Gravesend | ||
10:37 | London Cannon Street Platform | On time |
n/a
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See details on departure to London Cannon Street | ||
10:42 | London Cannon Street Platform | On time |
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See details on departure to London Cannon Street |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk