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Last updated: 09:36

New Eltham

Address

New Eltham station
Station Approach
off Footscray Road
SE9 2AB

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Ticket office

Open now

Station details

Station Operator: SE
Station Code: NEH
Staffing Level: partTime
CCTV: Yes

Oyster Pre Pay Yes
Oyster Validator Yes
Smartcard Issued Yes
Smartcard Validator Yes
Travelcard:
Zone 4
Oyster Comments:
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup Yes
Prepurchase Collection Yes
Smartcard Topup Yes
Ticket Machine Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains from Station Approach entrance

Lost Property Contact Available Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate Yes
Customer Services:
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points Yes
Customer Help Points Note:
On platform

Atm Machine Yes
Baby Change No
Seated Area Yes
Passenger Information Systems Yes
Passenger Information Systems Note:
Departure Screens, Announcements,
Shops Yes
Station Buffet Yes
Station Buffet Note:
Coffee kiosk and Selecta vending machine
Telephones (Cards & Coins) Yes
Toilets Yes
Toilets Note:
Platform 1- Available during staffing hours
Waiting Room No
Waiting Room Note:
Heated waiting area in booking hall only available when staff are present

Car parking Yes
Name: Station Car Park
Operator: APCOA Parking
Spaces: 115
Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: Go to website
Annual Charge: £1135.80
Daily Charge: £6.70
Monthly Charge: £104.90
Off Peak Charge: £6.00
Six Monthly Charge: £627.30
Per Hour Charge: N/A
Three Monthly Charge: £314.20
Weekly Charge: £29.70

Cycle Storage Availability Yes

Sheltered: Yes
Spaces: 46
Type: Stands
Location: upside platform
Cycle Storage CCTV No

Location for Rail Replacement Services Yes
Location For Rail Replacement Service Note:

Towards Dartford - Outside Ladbrokes.

Towards Hither Green - Outside the Co-Op. 
Taxi Rank No
Bus Service Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessible Booking Office Counter Yes
Accessible Booking Office Counter Note:
There are standing height and wheelchair height ticket counters available.
Accessible Public Telephones No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible
Accessible Toilets Yes
Accessible Toilets Note:
Platform 1 Only available when staff present
Induction Loop Yes
Wheelchairs Available Yes
Ramp For Train Access Yes
Step Free Access No
Step Free Access Note:
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to Platform 1 via main entrance. Step free access to Platform 2 via lift. Step access to platform 2  via footbridge or side entrance from Footscray Road.
Accessible Taxis No
Accessible Taxis Note:

Accessible taxis are available to book
Accessible Ticket Machines Yes
Accessible Ticket Machines Note:
There are two Ticket Vending Machine's on the station forecourt
Impaired Mobility Set Down Yes
Helpline Contact Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note:
*Helpline closed on Christmas Day
Staff Help Available Yes
Mon - Fri: 6:10 AM to 8:00 PM
Sat: 6:40 AM to 8:00 PM
Sun: 8:10 AM to 3:40 PM
Assisted Travel:

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

Live departures & arrivals for New Eltham

Departures
Arrivals
Live departures for New Eltham
Due Destination Platform Expected Usual Seat AvailabilityUsual seat availability Train LengthCoaches further details 
09:37 Slade Green Platform 2 2 On time
10 See details on departure to Slade Green
09:42 London Cannon Street via Lewisham Platform 1 1 On time
10 See details on departure to London Cannon Street via Lewisham
09:45 Gravesend Platform 2 2 On time
10 See details on departure to Gravesend
09:54 London Charing Cross Platform 1 1 On time
10 See details on departure to London Charing Cross
10:07 Slade Green Platform 2 2 On time
10 See details on departure to Slade Green
10:12 London Cannon Street via Lewisham Platform 1 1 On time
10 See details on departure to London Cannon Street via Lewisham
10:16 Gravesend Platform On time
n/a
 10 See details on departure to Gravesend
10:24 London Charing Cross Platform On time
10 See details on departure to London Charing Cross
10:37 Slade Green Platform On time
n/a
 8 See details on departure to Slade Green
10:42 London Cannon Street via Lewisham Platform On time
10 See details on departure to London Cannon Street via Lewisham
Live arrivals at New Eltham
Due Destination Platform Expected Usual Seat AvailabilityUsual seat availability Train LengthCoaches further details 
09:37 London Cannon Street Platform 2 2 On time
10 See details on departure to London Cannon Street
09:42 London Cannon Street Platform 1 1 On time
10 See details on departure to London Cannon Street
09:45 London Charing Cross Platform 2 2 On time
10 See details on departure to London Charing Cross
09:53 Gravesend Platform 1 1 On time
10 See details on departure to Gravesend
10:07 London Cannon Street Platform 2 2 On time
10 See details on departure to London Cannon Street
10:12 London Cannon Street Platform 1 1 On time
10 See details on departure to London Cannon Street
10:16 London Charing Cross Platform On time
n/a
 10 See details on departure to London Charing Cross
10:23 Gravesend Platform On time
10 See details on departure to Gravesend
10:37 London Cannon Street Platform On time
n/a
 8 See details on departure to London Cannon Street
10:42 London Cannon Street Platform On time
10 See details on departure to London Cannon Street

Usual seating availability

More info
  • Many seats available
  • Plenty of seats available
  • Some seats available
  • Only a few seats available
  • Standing room only
  • n/a
    Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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