Maze Hill Train Station

Address

Maze Hill station
Tom Smith Close
Maze Hill
SE10 9XG

Station staff availability

Station staff availability
Mon - Fri	06:10-19:30
Sat	06:10-19:30
Sun	Closed

For full accessibility information at Maze Hill, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:10-19:30
Sat:	06:10-19:30
Sun:	Closed

0 Station updates

Station details

Sat 1 Nov: Travel Information – Blackheath, Lewisham, Maze Hill, Greenwich and Charlton Stations
This station is expected to be very busy on Saturday 1st November due to the Blackheath fireworks event and the Charlton v Swansea football match (kick-off 15:00).
Please note that buses will replace trains on the following routes due to planned engineering work:
- Between Blackheath and Dartford via Bexleyheath
- Between Dartford and Plumstead
After the fireworks event finishes, long queues are expected at Blackheath station. Passengers are advised to use alternative travel options where possible, including Lewisham, Greenwich, and Maze Hill stations.
Please allow extra time for your journey and check live travel updates before you travel

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	There are standing height and wheelchair height ticket counters available.
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	There is a Ticket Vending Machine on the station forecourt
Accessible Toilets	Yes	Booking Hall- Available during staffing hours. This toilet is stoma friendly.
Step Free Access	No	Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 2 for services away from London via ramp from Woodlands Park Road. Step free access to Platform 1 for services towards London from main entrance. No step free interchange between platforms. Stepped access between platforms via footbridge.
Wheelchairs Available	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 6:10 AM to 7:30 PM Sat: 6:10 AM to 7:30 PM Sun: Unavailable
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes	Selecta vending machine
Telephones	Yes
Toilets	Yes	Booking Hall- Available during staffing hours
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Waiting Room	No	Heated waiting area in booking hall only available when staff are present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains from Tom Smith Close entrance on Platform 1

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 3

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Comments		Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes	Towards Charlton - Bus stop H on Trafalgar Road (what 3 words: lies.mock.oven). Towards Greenwich - Bus stop G on Trafalgar Road (what 3 words: ankle.glad.models).
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

Towards Charlton - Bus stop H on Trafalgar Road (what 3 words: lies.mock.oven).
Towards Greenwich - Bus stop G on Trafalgar Road (what 3 words: ankle.glad.models).

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Station Operator	SE
Station Code	MZH
Staffing Level	partTime

Live departures & arrivals for Maze Hill

Departures

Arrivals

Live departures for Maze Hill
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
12:30	Gravesend Platform 2	2	On time	n/a
12:42	Slade Green Platform 2	2	On time
12:43	Kentish Town Platform 1	1	On time	n/a
12:56	London Cannon Street Platform 1	1	On time	n/a
13:00	Gravesend Platform 2	2	On time	n/a
13:12	Slade Green		On time
13:13	Kentish Town		On time	n/a
13:26	London Cannon Street		On time
13:30	Gravesend		On time	n/a
13:42	Slade Green		On time	n/a

Live arrivals at Maze Hill
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
12:30	Kentish Town Platform 2	2	On time	n/a
12:42	London Cannon Street Platform 2	2	On time
12:43	Gravesend Platform 1	1	On time	n/a
12:56	London Cannon Street Platform 1	1	On time	n/a
13:00	Kentish Town Platform 2	2	On time	n/a
13:12	London Cannon Street		On time
13:13	Gravesend		On time	n/a
13:26	London Cannon Street		On time
13:30	Kentish Town		On time	n/a
13:42	London Cannon Street		On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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