Malvern Link
Ticket office
Closed now
| Mon: | 6:30 AM to 1:00 PM |
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| Tue: | 6:30 AM to 1:00 PM |
| Wed: | 6:30 AM to 1:00 PM |
| Thu: | 6:30 AM to 1:00 PM |
| Fri: | 6:30 AM to 6:00 PM |
| Sat: | 8:00 AM to 2:00 PM |
| Sun: | to |
Station details
| Station Operator: WM | |
| Station Code: MVL |
| Staffing Level: partTime | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: A Permit to Travel machine is available for use when the Ticket Office is closed. |
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| Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Malvern Link Station is accredited by the Secure Station Scheme** |
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| Customer Help Points | Yes |
| Atm Machine | No |
| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | No |
| Station Buffet | No |
| Telephones (Cards & Coins) | Yes |
| Toilets | No |
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Toilets Note: N/A |
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| Waiting Room | Yes |
| Car parking | Yes |
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Name: Station Car Park Operator: Indigo Spaces: 96 Annual Charge: £152.00 Daily Charge: £1.00 Monthly Charge: £15.50 Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: £4.20 |
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| Car Parking Contact Available | No |
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Phone number: 0330 1235 247 Website: Go to website Note: Website: https://uk.parkindigo.com/en/west-midlands-trains |
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| Cycle Storage Availability | Yes |
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Sheltered: No |
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| Cycle Storage CCTV | Yes |
| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: In the event of engineering the bus/coach will collect from: FOR SERVICES TOWARDS WORCESTER buses will depart from the A449 Worcester Road, adjacent to the station. FOR SERVICES TOWARDS HEREFORD buses will depart from the A449 Worcester Road, opposite the station. |
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| Taxi Rank | Yes |
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Taxi Rank Note: Link 01684 566665 |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: 1 to 1 contact with ticket office staff |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| Accessible Toilets | No |
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Accessible Toilets Note: N/A |
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| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: Level access to Hereford platform from car park via side gate. Footbridge with 21 steps up and down between platforms. Step-free access to Birmingham platform (2) via slope from side road. Step free route between platforms is 400m. 1 step to Booking Hall from both main entrance and Hereford platform. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are not available |
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| Accessible Ticket Machines | No |
| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 0800 0248998 Open: 08:00 - 22:00 7 days a week (except Christmas Day and Boxing Day) | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 10:00 PM | |
| Staff Help Available | Yes |
| Mon: 6:30 AM to 1:00 PM Tue: 6:30 AM to 1:00 PM Wed: 6:30 AM to 1:00 PM Thu: 6:30 AM to 1:00 PM Fri: 6:30 AM to 6:00 PM Sat: 8:00 AM to 2:00 PM |
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Staff Help Available Note:
We recommend booking assistance 24 hours in advance for this and all other assistance requests, (you can book further in advance if you wish). Please contact West Midlands Railway Passenger Assist team on 0800 0248998 |
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