London St Pancras International Train Station

Address

London St. Pancras International
Pancras Road
London
N1C 4QP

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at London St Pancras International, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:45-23:15
Sat:	06:00-23:15
Sun:	07:15-23:15

0 Station updates

Station details

The escalators are currently out of order between the station concourse and platform A at London St Pancras International station.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Height adjustable ticket counter is only available at East Midlands ticket office.
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	yes
Accessible Toilets	Yes	There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.
Step Free Access	Yes	This is a Category A station. This station has step-free level access to all platforms via lifts. The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous. The Assistance Meeting Point varies - please check with your operator.
Impaired Mobility Set Down	Yes	A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here. The drop off zone leads directly to the Eurostar departures. There is also a drop up point on this road next to this for other passengers with 2 minutes waiting.

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis can be located on Midland Road and Pancras Road

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours Staff Help Available Note: Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. " Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Accessibility at the station - Thameslink. "
Helpline Contact	Yes	If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes
Shops	Yes
Station Buffet	Yes
Toilets	Yes
Waiting Room	Yes	All platforms are partially or fully covered with a canopy. The Thameslink platforms are underground.
CCTV	Yes
Seated Area	No
Telephones	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On the station concourse

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 1

Oyster Pay as you go Information
Oyster Validator	Yes
Oyster Comments		Oyster cards can only be purchased from the self-service machines in the Underground station You can top up pay-as-you-go from self-service ticket machines operated by Thameslink and Southeastern. Oyster pay as you go and Travelcards on Oyster are not valid on Southeastern High Speed services.
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No

Passenger services

Phone number: 0330 024 0215 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		Platforms 1-4 and 11-13, along with the domestic departures areas are managed by Network Rail High Speed. Platforms 5-10 and the international departures areas are managed by Eurostar.Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail.
Customer Help Points	Yes	Yes there is help available at the Thameslink and East Midlands Railway help desks. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits.
Lost Property Contact Available	No
Customer Services: Platforms 1-4 and 11-13, along with the domestic departures areas are managed by Network Rail High Speed. Platforms 5-10 and the international departures areas are managed by Eurostar.Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail.

Car parking

Car parking	Yes
Name: Station Car Park Operator: St Pancras International Car Parking Spaces: 315 Car Parking Contact Available: No Phone number: 0333 320 3411 Website: https://stpancras.com/parking Accessible Car Park Equipment: Yes Accessible Spaces: 12

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 180 Type: Compounds,Stands,Racks Location: Within car park
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 180
Type: Compounds,Stands,Racks
Location:

Within car park

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes
Taxi Rank	Yes	Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis. Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.
Bus Service	Yes	Buses stop on surrounding roads on Euston Road, Midland Road and Pancras Road. All Transport for London buses are accessible and have step free access. All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website at www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/

Location for Rail Replacement Services

Yes

Taxi Rank

Yes

Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis.

Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.

Bus Service

Yes

Buses stop on surrounding roads on Euston Road, Midland Road and Pancras Road. All Transport for London buses are accessible and have step free access.

All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website at www.tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs

More information about Transport for London buses can be found at www.tfl.gov.uk/modes/buses/

General information

Station Operator	NR
Station Code	STP
Staffing Level	Full Time

Live departures & arrivals for London St Pancras International

Departures

Arrivals

Live departures for London St Pancras (Intl)
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
08:16	Peterborough Platform B	B	08:21 5 mins late	n/a
08:20	Brighton Platform A	A	08:23 3 mins late	n/a
08:21	Bedford Platform B	B	08:40 19 mins late	n/a
08:25	Three Bridges Platform A	A	On time	n/a
08:26	Bedford		Cancelled	n/a
This service has been cancelled because of a points failure
08:27	Sutton (London) Platform A	A	08:28 1 min late	n/a
08:28	Luton Platform B	B	08:29 1 min late	n/a
08:30	Brighton		Cancelled	n/a
This service has been cancelled because of a points failure
08:31	Cambridge		Cancelled	n/a
This service has been cancelled because of a points failure
08:32	Rainham (Kent)		Cancelled	n/a
This service has been cancelled because of a points failure

Live arrivals at London St Pancras (Intl)
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
08:15	Horsham Platform B	B	08:20 5 mins late	n/a
08:19	Bedford Platform A	A	08:22 3 mins late	n/a
08:20	Brighton Platform B	B	08:39 19 mins late	n/a
08:24	Sandwich Platform 13	13	On time	n/a
08:24	Corby Platform 1	1	08:26 2 mins late	n/a
08:24	Bedford Platform A	A	On time	n/a
08:25	East Grinstead		Cancelled	n/a
This service has been cancelled because of a points failure
08:27	St Albans Platform A	A	08:28 1 min late	n/a
08:27	Nottingham Platform 2	2	08:32 5 mins late	n/a
08:28	Orpington Platform B	B	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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