Hook Train Station

Address

Hook station
Station Approach / Road
Hook
RG27 9HS

Station staff availability

For full accessibility information at Hook, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:10-13:00
Sat:	08:00-12:00
Sun:	Closed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Accessible Toilets	Yes	The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Step Free Access	No	Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards London Waterloo). There is step-free access from the supermarket car park to Platform 2 (for trains towards Basingstoke) via a separate entrance and a ramp at approx 1:20 gradient. The step-free route between platforms is approximately 375m via the street.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Assisted Travel	Yes	Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No
Staff Help Available	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens,
Telephones	Yes
Toilets	Yes	The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Waiting Room	No	Heated waiting room in main station building. Seating is compliant with code of practice.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		A Ticket Vending Machine with a video help link is located outside station near to the ticket office.

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Help points are available on all platforms
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	Yes
Name: Hook Car Park Operator: Spaces: 157 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 1 Accessible Spaces Note: Parking is chargeable for all vehicles except registered Blue Badge holders.	Daily Charge: £4.90 Weekly Charge: £19.50 Monthly Charge: £69.30

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 24 Type: Lockers,Racks Location: Note: 4 lockers and 20 cycle stand parking spaces
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 24
Type: Lockers,Racks
Location:
Note:

4 lockers and 20 cycle stand parking spaces

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Bus Stop on Station Road, outside the Raven Hotel.
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

General information

Station Operator	SW
Station Code	HOK
Staffing Level	partTime

Live departures & arrivals for Hook

Departures

Arrivals

Live departures for Hook
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
00:26	Basingstoke		On time	n/a
22:31	London Waterloo		Cancelled	n/a
This train has been cancelled because of a fault with the signalling system
22:48	Basingstoke		Cancelled	n/a
This train has been cancelled because of a fault with the signalling system
23:01	Woking Platform 1	1	On time	n/a
23:48	Basingstoke		On time	n/a
23:51	Woking		Delayed	n/a

Live arrivals at Hook
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
00:26	London Waterloo		On time	n/a
22:31	Portsmouth Harbour		Cancelled	n/a
This train has been cancelled because of a fault with the signalling system
22:48	London Waterloo		Cancelled	n/a
This train has been cancelled because of a fault with the signalling system
23:01	Basingstoke Platform 1	1	On time	n/a
23:48	London Waterloo		On time	n/a
23:51	Weymouth		Delayed	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Hook

No timetables.

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