Hook

Address

Hook station
Station Approach / Road
Hook
RG27 9HS

Ticket office

Mon - Fri:	6:10 AM to 1:00 PM
Sat:	8:00 AM to 12:00 PM
Sun:	Closed

0 Station updates

Station details

General information

Station Operator: SW
Station Code: HOK

Staffing Level: partTime
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	Yes
Smartcard Validator	Yes

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: Outside station near to the ticket office

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Lost Property Contact Available	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Customer Help Points	Yes
Customer Help Points Note: Help points are available on all platforms

Station facilities

Atm Machine	No
Baby Change	No
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens,

Shops	No
Station Buffet	No
Telephones	Yes
Toilets	Yes
Toilets Note: The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting Room	No
Waiting Room Note: Heated waiting room in main station building. Seating is compliant with code of practice.

Car parking

Car parking	Yes

Name: Hook Car Park
Operator:
Spaces: 157
Car Parking Contact Available: No Accessible Car Park Equipment: No
Accessible Spaces: 1

Daily Charge: £4.90
Weekly Charge: £19.50
Monthly Charge: £69.30

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 24 Type: Lockers,Racks Location: Note: 4 lockers and 20 cycle stand parking spaces

Cycle Storage Availability

Sheltered: Yes
Spaces: 24
Type: Lockers,Racks
Location:
Note:

4 lockers and 20 cycle stand parking spaces

Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Bus Stop on Station Road, outside the Raven Hotel.
Taxi Rank	No

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	No
Induction Loop	Yes
Accessible Public Telephones	No
Accessible Toilets	Yes
Accessible Toilets Note: The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Wheelchairs Available	No
Ramp For Train Access	Yes
Step Free Access	No
Step Free Access Note: Step-free category B station - This station has level access from the main entrance and car park to Platform 1 (for trains towards London Waterloo). There is step-free access from the supermarket car park to Platform 2 (for trains towards Basingstoke) via a separate entrance and a ramp at approx 1:20 gradient. The step-free route between platforms is approximately 375m via the street.

Accessible Taxis	No
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Impaired Mobility Set Down	No
Helpline Contact	Yes
0800 5282100
Helpline Opening Hours	Yes
Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Staff Help Available	No
Assisted Travel: Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Live departures & arrivals for Hook

Departures

Arrivals

Live departures for Hook
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
09:18	Basingstoke Platform 2	2	On time	n/a	See details on departure to Basingstoke
09:31	London Waterloo Platform 1	1	On time	n/a	See details on departure to London Waterloo
09:48	Basingstoke Platform 2	2	On time	n/a	See details on departure to Basingstoke
10:01	London Waterloo Platform 1	1	On time	n/a	See details on departure to London Waterloo
10:18	Basingstoke Platform 2	2	On time	n/a	See details on departure to Basingstoke
10:31	London Waterloo		On time	n/a	See details on departure to London Waterloo
10:48	Basingstoke		On time	n/a	See details on departure to Basingstoke
11:01	London Waterloo		On time	n/a	See details on departure to London Waterloo

Live arrivals at Hook
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	further details
09:18	London Waterloo Platform 2	2	On time	n/a	See details on departure to London Waterloo
09:31	Basingstoke Platform 1	1	On time	n/a	See details on departure to Basingstoke
09:48	London Waterloo Platform 2	2	On time	n/a	See details on departure to London Waterloo
10:01	Basingstoke Platform 1	1	On time	n/a	See details on departure to Basingstoke
10:18	London Waterloo Platform 2	2	On time	n/a	See details on departure to London Waterloo
10:31	Basingstoke		On time	n/a	See details on departure to Basingstoke
10:48	London Waterloo		On time	n/a	See details on departure to London Waterloo
11:01	Basingstoke		On time	n/a	See details on departure to Basingstoke

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Hook

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