Herne Bay Train Station

Address

Herne Bay station
The Circus
Herne Bay
CT6 8PJ

Station staff availability

Station staff availability
Mon - Fri	06:10-19:00
Sat	06:10-19:00
Sun	09:10-16:00

For full accessibility information at Herne Bay, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:10-19:00
Sat:	06:10-19:00
Sun:	09:10-16:00

1 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	There are standing height and wheelchair height ticket counters available.
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	platform 2
Accessible Toilets	Yes	Platform 2 - Available during staffing hours. This toilet is stoma friendly.
Step Free Access	Yes	Category A. This station has step free access to all platforms - access to all platforms and interchange via lifts and stairs.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 6:10 AM to 7:00 PM Sat: 6:10 AM to 7:00 PM Sun: 9:10 AM to 4:00 PM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Baby Change	Yes	Platform 2- Available during staffing hours
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	newspapers
Station Buffet	Yes	Coffee shop
Telephones	Yes
Toilets	Yes	Platform 2 - Available during staffing hours
CCTV	Yes
Atm Machine	No
Waiting Room	No	Heated waiting room On Platform 1 and also in the booking hall - only available when staff are present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No
Customer Services: 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 92 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 6 Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space	Daily Charge: £4.30 Weekly Charge: £18.50 Monthly Charge: £64.90

Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 92
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 6
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £4.30
Weekly Charge: £18.50
Monthly Charge: £64.90

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 30 Type: Stands,Lockers Location: downside platform - London end Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 30
Type: Stands,Lockers
Location:

downside platform - London end

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Station Forecourt
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

General information

Station Operator	SE
Station Code	HNB
Staffing Level	partTime

Live departures & arrivals for Herne Bay

Departures

Arrivals

Live departures for Herne Bay
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
15:06	Ramsgate Platform 2	2	On time
15:20	London Victoria Platform 1	1	Delayed
15:32	Ashford International Platform 2	2	On time
15:46	London St Pancras (Intl) Platform 1	1	On time	n/a
15:46	Ramsgate		Cancelled	n/a
This service has been cancelled because of a fault with the signalling system earlier today
16:11	Ramsgate Platform 2	2	On time
16:14	London Victoria Platform 1	1	On time
16:40	London Victoria Platform 1	1	On time
16:46	London St Pancras (Intl) Platform 1	1	Delayed	n/a
16:51	Ramsgate Platform 2	2	On time

Live arrivals at Herne Bay
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
15:06	London Victoria Platform 2	2	On time
15:20	Ramsgate Platform 1	1	Delayed
15:31	Faversham Platform 2	2	On time
15:45	London St Pancras (Intl)		Cancelled	n/a
This service has been cancelled because of a fault with the signalling system earlier today
15:45	Ramsgate Platform 1	1	On time	n/a
16:11	London Victoria Platform 2	2	On time
16:13	Ramsgate Platform 1	1	On time
16:39	Dover Priory Platform 1	1	On time
16:45	Ramsgate Platform 1	1	Delayed	n/a
16:51	London Victoria Platform 2	2	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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