Herne Bay
Ticket office
Open now
| Mon - Fri: | 6:10 AM to 7:00 PM |
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| Sat: | 6:10 AM to 7:00 PM |
| Sun: | 9:10 AM to 4:00 PM |
Station details
| Station Operator: SE | |
| Station Code: HNB |
| Staffing Level: partTime | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | No |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southeastern |
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Ticket Office Note: On way in to access trains |
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| Lost Property Contact Available | Yes |
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Phone number:
0345 322 7021 Website: Go to website |
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Customer Services: 0345 322 7021 |
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| Customer Help Points | Yes |
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Customer Help Points Note: On platform |
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| Atm Machine | No |
| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | Yes |
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Shops Note: newspapers |
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| Station Buffet | Yes |
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Station Buffet Note: Coffee shop |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: Platform 2 - Available during staffing hours |
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| Waiting Room | No |
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Waiting Room Note: On Platform 1 and also in the booking hall - only available when staff are present |
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| Car parking | Yes |
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Name: Station Car Park Operator: Saba Park Solutions UK Limited Spaces: 92 Annual Charge: £615.40 Daily Charge: £3.70 Monthly Charge: £56.50 Off Peak Charge: £2.80 Six Monthly Charge: £339.60 Per Hour Charge: N/A Three Monthly Charge: £169.30 Weekly Charge: £16.00 |
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| Car Parking Contact Available | No |
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Phone number: 03301 235 247 Website: Go to website Note: From 1st June - new off peak evening rate (after 18:00) - £1.50 |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | No |
| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Station Forecourt |
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| Taxi Rank | Yes |
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Taxi Rank Note: side of station |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available. |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: Platform 2 - Available during staffing hours |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services away from London direct from the station entrance. There is no step free access to Platform 1. Only Stepped access via the station subway to platform 1 for services towards London. No step free interchange between platforms. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available to book |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: platform 2 |
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| Impaired Mobility Set Down | Yes |
| Helpline Contact | Yes |
| 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 | |
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Helpline Contact Note: *Helpline closed on Christmas Day |
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| Staff Help Available | Yes |
| Mon - Fri: 6:10 AM to 7:00 PM Sat: 6:10 AM to 7:00 PM Sun: 9:10 AM to 4:00 PM |
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Staff Help Available Note: This station is not continuously staffed please see staffing times for details of when staff assistance is available. |
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Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required - although only limited step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. |
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Live departures & arrivals for Herne Bay
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 15:51 | Ramsgate Platform 2 | 2 | Delayed | See details on departure to Ramsgate | |
| 16:09 | Ramsgate Platform 2 | 2 | On time | See details on departure to Ramsgate | |
| 16:10 | Ramsgate Platform | Delayed | See details on departure to Ramsgate | ||
| 16:20 | Gillingham (Kent) Platform | On time | See details on departure to Gillingham (Kent) | ||
| 16:51 | Ramsgate Platform 2 | 2 | On time | See details on departure to Ramsgate | |
| 17:10 | Ramsgate Platform | Cancelled | See details on departure to Ramsgate | ||
| 17:20 | Gillingham (Kent) Platform | On time | See details on departure to Gillingham (Kent) |
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 15:51 | Faversham Platform 2 | 2 | Delayed | See details on departure to Faversham | |
| 16:09 | London Victoria Platform 2 | 2 | On time | See details on departure to London Victoria | |
| 16:10 | London Victoria/Gillingham (Kent) Platform | Delayed | See details on departure to London Victoria/Gillingham (Kent) | ||
| 16:20 | Ramsgate Platform | On time | See details on departure to Ramsgate | ||
| 16:51 | Faversham Platform 2 | 2 | On time | See details on departure to Faversham | |
| 17:10 | Sittingbourne Platform | Cancelled | See details on departure to Sittingbourne | ||
| 17:20 | Ramsgate Platform | On time | See details on departure to Ramsgate |