Helsby Train Station

Address

Helsby station
Station Road
Helsby
WA6 0AE

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Station staff availability

For full accessibility information at Helsby, view our accessibility info below.

Ticket office availability

Unstaffed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines have touchscreen controls. Ticket machine is on Chester-bound platform.
Step Free Access	No	Category B3. Step free access to the platform from the car park. Platforms 2, 3 and 4 are only accessible via the footbridge.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	03333 211202
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No
Staff Help Available	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 03333 211 202 Website: https://www.nationalrail.co.uk/
Customer Services		Contact our Customer Relations team directly via the Transport for Wales Website.
Customer Help Points	Yes
Ticket Gate	No
Customer Services: Contact our Customer Relations team directly via the Transport for Wales Website.

Car parking

Car parking	Yes
Name: Station Car Park Operator: Transport for Wales Spaces: 20 Car Parking Contact Available: No Phone number: 03333211202 Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 10 Type: Stands Location: Cycle parking is in two locations at Helsby station. 3 Sheffield stands providing parking for up to six bicycles are located under a shelter on Platform 1. Two Sheffield stands providing parking for up to four bicycles are located on Platform 2
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 10
Type: Stands
Location:

Cycle parking is in two locations at Helsby station.

3 Sheffield stands providing parking for up to six bicycles are located under a shelter on Platform 1. Two Sheffield stands providing parking for up to four bicycles are located on Platform 2

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	The rail replacement bus stop is a local bus stop on Chester Road near the Junoon restaurant.
Bus Service	Yes	The nearest bus stops are located on the main road.
Taxi Rank	No

General information

Station Operator	AW
Station Code	HSB
Staffing Level	unstaffed

Live departures & arrivals for Helsby

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Helsby

No timetables.

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