Heath High Level
Ticket office
Closed now
Station details
| Station Operator: AW | |
| Station Code: HHL |
| Staffing Level: unstaffed | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
| Lost Property Contact Available | Yes |
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Phone number:
03333 211 202 Website: Go to website |
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Customer Services: Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales |
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| Customer Help Points | Yes |
| Atm Machine | No |
| Baby Change | No |
| Seated Area | No |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Arrival Screens, |
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| Shops | No |
| Station Buffet | No |
| Telephones (Cards & Coins) | No |
| Toilets | No |
| Waiting Room | No |
| Car parking | No |
| Cycle Storage Availability | No |
| Cycle Storage CCTV | Yes |
| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Wait outside station on Heath Halt Road |
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| Taxi Rank | No |
| Bus Service | No |
| Accessible Booking Office Counter | No |
| Accessible Public Telephones | No |
| Accessible Toilets | No |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: Category B3. The station is not suitable for wheelchair or powered mobility scooter users. Platform 1 (to Rhymney) has a long, steep access ramp. Platform 2 (to Cardiff) is only accessible via 41 steps. Customers travelling from the Rhymney Valley are advised to alight at Cardiff Queen Street and return to Heath Low Level. For full station facilities as stated in the Accessible
Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
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| Accessible Taxis | No |
| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: This machine does not accept cash. Payment is by major debit and credit cards only. |
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| Impaired Mobility Set Down | No |
| Helpline Contact | Yes |
| 03333 211202 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 8:00 PM | |
| Staff Help Available | Yes |
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Staff Help Available Note: No platform staff available. Assistance is provided by the Conductor on the train. |
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