Hastings Train Station

Address

Hastings station
Station Approach
off Havelock Road
TN34 1BA

Station staff availability

Station staff availability
Mon - Fri	04:45-01:40
Sat	04:45-01:40
Sun	06:20-01:25

For full accessibility information at Hastings, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:50-20:30
Sat:	05:50-20:30
Sun:	05:50-20:30

1 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	booking hall
Accessible Toilets	Yes	Booking Hall - Open 0700-1900 (outside of these hours, access available on request from staff). This toilet is stoma friendly.
Step Free Access	Yes	Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brighton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge. An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel
Impaired Mobility Set Down	Yes
Accessible Booking Office Counter	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 4:45 AM to 1:40 AM Sat: 4:45 AM to 1:40 AM Sun: 6:20 AM to 1:25 AM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Atm Machine	Yes	At the front of the station.
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	W H smith, Costa Coffee
Station Buffet	Yes	Coffee shop and Selecta vending machines
Toilets	Yes	Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)
CCTV	Yes
Telephones	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 75 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 4 Accessible Spaces Note: Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.	Daily Charge: £6.70 Weekly Charge: £27.90 Monthly Charge: £97.30

Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 75
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 4
Accessible Spaces Note:

Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.

Daily Charge: £6.70
Weekly Charge: £27.90
Monthly Charge: £97.30

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 50 Type: Stands Location: On Platform 1/2 Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 50
Type: Stands
Location:

On Platform 1/2

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Front of the station.
Taxi Rank	Yes	outside station front
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

General information

Station Operator	SE
Station Code	HGS
Staffing Level	Full Time

Live departures & arrivals for Hastings

Departures

Arrivals

Live departures for Hastings
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
21:25	London Victoria via Eastbourne & Gatwick Airport Platform 2	2	21:28 3 mins late
21:36	Ore Platform 4	4	On time
21:50	London Cannon Street Platform 3	3	On time
21:56	Brighton Platform 2	2	On time
21:59	Ore Platform 3	3	On time
22:11	Eastbourne		On time	n/a
22:24	Ashford International		Cancelled
This train has been cancelled because of an operational incident
22:31	Brighton		On time
22:45	Ashford International			n/a
22:50	Tonbridge		On time

Live arrivals at Hastings
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
21:24	Ore Platform 2	2	21:27 3 mins late
21:29	London Charing Cross Platform 3	3	On time
21:35	Brighton Platform 4	4	On time
21:53	London Charing Cross Platform 4	4	On time
21:55	Ore Platform 2	2	On time
21:58	London Victoria Platform 3	3	On time
22:10	Ashford International		On time	n/a
22:24	Eastbourne		Cancelled
This train has been cancelled because of an operational incident
22:29	London Charing Cross		On time
22:30	Ore		On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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